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My Phone Doesn't Have a Dial Tone


Step-by-Step Help: Follow these quick steps to troubleshoot "no dial tone" problems with your phone, including intermittent dial tone and stutter tone.


Solution 1: Phone Hardware is not Connected or Working Correctly
Troubleshoot No Dial Tone

My Phone has no Dial Tone:

  • Check to make sure there are no telephones off the hook.
  • Unplug all telephone equipment on that phone line for 5 to 10 minutes and then plug in a single hardwired phone.
  • If you are able to restore dial tone temporarily, call 611 for assistance.
  • If you are not able to restore dial tone, use a different phone; or you may call or email your local Cox Technical Support office.

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