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Readable Voice Mail Service
Last Updated: Thu, 10 Dec 2015 > Related Articles
View details and requirements about Readable Voice Mail as well as see the legal disclaimer for this service.
Readable Voice Mail is a free service for Cox Digital Telephone customers. To use Readable Voice Mail, you must subscribe to Cox Digital Telephone and have active Cox Voice Mail service. An active Cox email account is not required. To add Readable Voice Mail, you will need to access it through Phone Tools.
Cox shall ensure that the following terms, or terms substantially similar, are included in the Frequently Asked Questions (FAQ) that subscribers receive with the Services.
Incomplete Messages. As a result of system constraints, some processed messages may not be fully transcribed and will appear as incomplete messages. Such incomplete messages will be denoted by an ellipsis “…” or some other indication that your message has been truncated. In such situations, you may obtain the full message by listening to your voicemail message.
Voicemail Data. Subscriber consents under all applicable laws and regulations to provide Voicemail Messages to Vendor such that Vendor shall be authorized to process those voice files and use Voicemail Messages, portions thereof, and/or log files or other data associated therewith, to tune, enhance, and improve the Services, including but not limited to, improving speech recognition technologies.
THE SERVICES ARE PROVIDED TO YOU ‘AS IS’ WITHOUT WARRANTY OF ANY KIND AND COX AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY DAMAGES, EITHER DIRECTLY OR INDIRECTLY, FROM THE USE OF THE SERVICE.
View the following questions and answers about Readable Voice Mail.
Voice Mail Transcription
The transcription service has a very high rate of accuracy, but if the message contains a high percentage of words that are unrecognizable to the transcription engine, the full audio file will be sent instead.
Since the transcription is done by an automated program, accuracy depends on several factors, including the caller's accent and noise levels during the message recording. Names and nouns may not translate accurately.
Yes. If the audio version does not convert, you may also see an error message as follows:
An unconverted message is a message that could not be converted due to the voice message being in an unsupported language or of a poor audio content.
ERROR: This person called and left you a message. To hear it, call your voice mail.
Voice mails left in Spanish may not get transcribed for a variety of reasons.
- The message left is not clear and has too much background noise.
- The message has a combination of Spanish and English words.
- The message left is not spoken with a clear Mexican Spanish or Central American Spanish dialect.