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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Activating Readable Voice Mail

Last Updated: Fri, 19 Jun 2015 > Related Articles

67 rated this


Readable voice mail allows you to receive a text version or audio file in your email.


No need to dial home to check your messages, instead you can listen to your voice recordings, download, or view the transcribed text phone message from your email.

Cox voice mail is everywhere you need it to be.

  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the voice mail.
  • Add multiple email addresses to receive notifications regarding voice mail.

View the Legal Disclaimer.

To activate Readable Voice Mail, follow these steps.


Go to the Phone Tools page at http://phonetools.cox.net.

Readable Voice Mail is not available for Cox Mobile Connect.


Sign in to Phone Tools using your primary Cox.net email address.

If you haven't already created a User ID and Password, click No Account? Register Now! and enter your account number and PIN, which are located on your bill.


Once you are signed in, click the Settings link or find the Settings tab. Click Voice Mail.


Under the Voice Mail drop-down list, click Change next to Voice Mail Notification Options.


Under Notification choose ON, then enter any email address. Repeat the email in the next field.

Note: You can add up to five email addresses to receive notifications regarding voice mail.

  • Put a check in the box next to Audio to receive the .wav file, or;
  • Put a check in the box next to Text to receive the email transcription, or;
  • Check both boxes to receive audio and email transcription.

Result: The voice mail and text are sent to the email address listed in Phone Tools. The phone number of the voice caller also displays in the email.

To de-activate either feature, uncheck the box next to it and click Submit.

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