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Using Readable Voice Mail
Last Updated: Fri, 25 Jul 2014 > Related Articles
Readable voice mail allows you to receive a text version or audio file in your email.
Cox Voice Mail now offers Readable Voice Mail. No need to dial home to check your messages, instead you can listen to your voice recordings, download, or view the transcribed text phone message from your email!
To learn more about the service and begin using it, visit http://www.cox.com/voicemail. Cox voice mail is everywhere you need it to be.
- Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail.
- Allow you to add multiple email addresses to receive notifications regarding voice mail.
Go to the Phone Tools page at http://phonetools.cox.net.
Readable Voice Mail is not available for Cox Mobile Connect.
Sign in to Phone Tools using your primary Cox.net email address.
If you haven't already created a User ID and Password, click No Account? Register Now! and enter your account number and PIN, which are located on your bill.
Once you are signed in, click the Settings link or find the Settings tab. Click Voice Mail.
Under the Voice Mail drop-down list, click Change next to Voice Mail Notification Options.
Under Notification choose ON, then enter any email address. Repeat the email in the next field.
Note: You can add up to five email addresses to receive notifications regarding voice mail.
- Put a check in the box next to Audio to receive the .wav file, or;
- Put a check in the box next to Text to receive the email transcription, or;
- Check both boxes to receive audio and email transcription.
The voice mail and text will be sent to the email address listed in Phone Tools. The phone number of the voice caller will also display in the email.
To de-activate either feature, simply uncheck the box next to it and click Submit.
The transcription service has a very high rate of accuracy, but if the message contains a high percentage of words that are unrecognizable to the transcription engine, the full audio file will be sent instead.
Since the transcription is done by an automated program, accuracy depends on several factors, including the caller's accent and noise levels during the message recording. Names and nouns may not translate accurately.
Yes. If the audio version does not convert, you may also see an error message as follows:
An unconverted message is a message that could not be converted due to the voice message being in an unsupported language or of a poor audio content.
ERROR: This person called and left you a message. To hear it, call your voice mail.
Voice mails left in Spanish may not get transcribed for a variety of reasons.
- If the message left is not clear and has too much background noise.
- If the message has a combination of Spanish and English words.
- If the message left is not spoken with a clear Mexican Spanish or Central American Spanish dialect.
Note: The system is set to a high level of accuracy and as a result, does not understand lots of variations in accent or speech cadence. If the system cannot accurately transcribe the Spanish message, it will send only the .wav file.
For more information: