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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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911 and E911 Services

Last Updated: Mon, 06 Mar 2017 > Related Articles

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Learn more about 911 services.


The following information provides you with an inside look to the benefits of 911 and Enhanced 911 (E911) service and how it sends information to your local emergency service personnel.

Enhanced 911 (E911)

E911 is the enhanced version of 911 services. E911 service automatically sends the location and the phone number to the emergency services personnel. This feature ensures that every Cox Digital Telephone line automatically provides the subscriber's address and telephone number to the nearest Public Safety Answering Point (PSAP). For more information regarding E911, customer can visit the FCC website at www.fcc.gov/911/enhanced/releases.html.

Basic 911

Basic 911 (B911) service does not guarantee the customer's location and call back number is provided to the local 911 emergency services personnel. Caney, Kansas is the only location within the Cox footprint still using B911.

Operating Tips for E911

  • If the telephone modem is moved to another address without notifying Cox, your services sends the incorrect address to the 911 system.
  • Cox must be notified with in two days in the event of an address change, this ensures the correct address is sent to E911 system.
  • In the event of a power outage, a battery backup provides up to eight hours of 911 standby service, or four hours of talk-time protection.
  • A battery is not included with a telephone modem, however a backup battery is available for purchase from Cox anytime after the installation of Cox Digital Telephone service.
    Exception to Battery Purchase: Lifeline customers are automatically shipped a battery at no charge after the Lifeline service is verified.

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