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Using Call Waiting

Last Updated: Mon, 28 Jul 2014 > Related Articles

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Summary

Learn how to use call waiting or turn OFF this feature by pressing *38 or temporarily by pressing *70 per call.

Solution

Call waiting allows you to be on a phone call and receive a special tone while on the call indicating that another call is coming in. Call Waiting can be used with Caller ID. When these features are combined, you receive a special tone alerting you to a waiting call and you also receive a visual display of the name and number of the person calling.


Using Call Waiting

 

  • When you hear the special tone, quickly press and release the switchhook which is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key that you can press instead.

    Result: Your first caller is automatically placed on hold, while you are connected with the second caller.

  • To alternate between the first and second caller, press and quickly release the switchhook.

    Result: While you talk with one caller, the other will automatically be placed on hold and each conversation remains private.

  • To end a call with one caller while keeping the other caller on the line:
    1. Hang up the handset, then your phone will ring.
    2. Answer the phone and you will be connected with the remaining caller.

Turning Off Call Waiting Temporarily

 

  1. Lift the handset and listen for the dial tone.
  2. Press *70. For rotary phone users, dial 1170.
  3. Listen for the confirmation tone.
  4. Dial the telephone number you wish to call.

    Result: Call Waiting is temporarily disabled for this telephone call only. Your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.

  5. After you hang up, Call Waiting automatically turns on again.

Turning Off Call Waiting

 

  1. Lift the handset and listen for the dial tone.
  2. Press *38. For rotary phone users, dial 1138.

    Note: If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke use *380.

  3. Listen for three confirmation tones.

    Result: Call Waiting is now disabled. Your calls will not be interrupted by the Call Waiting tone. New callers will hear a busy signal until you turn on Call Waiting.

Turning On Call Waiting

 

  1. Lift the handset and listen for the dial tone.
  2. Press *37. For rotary phone users, dial 1137.

    Note: If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke use *370.

  3. Listen for three confirmation tones.

    Result: Call waiting is now active.

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