• Español
  •  
  • Select a Location
    Select a Location

    Welcome!

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Phone

Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

Back Print Article

Using Call Waiting

Last Updated: Tue, 17 Mar 2015 > Related Articles

83 rated this

Summary

Learn how to use Call Waiting or turn off this feature.

Solution

Call Waiting allows you to be on a phone call and receive a special tone indicating that another call is coming in. Call Waiting can be used with Caller ID, you receive a special tone alerting you to a waiting call and you receive a visual display of the name and number of the person calling.


Using Call Waiting

  • When you hear the special tone, depending on the type of phone you have, quickly press and release the switchhook, Link, or Flash key.
     
    Note: The switchhook is the button the handset pushes down when you hang up the phone.
     
    Result: Your first caller is automatically placed on hold, while you are connected with the second caller.

  • To alternate between the first and second caller, press and quickly release the switchhook, Link, or Flash key.

    Result: While you talk with one caller, the other is automatically placed on hold and each conversation remains private.

  • To end a call with one caller while keeping the other caller on the line:
    1. Hang up the handset, then your phone rings.
    2. Answer the phone and you are connected with the remaining caller.

Turning Off Call Waiting Temporarily

  1. Lift the handset and listen for the dial tone.
  2. Press *70. For rotary phone users, dial 1170.
  3. Listen for the confirmation tone.
  4. Dial the telephone number you wish to call.

    Result: Call Waiting is temporarily disabled for this telephone call only. Your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.

  5. After you hang up, Call Waiting automatically turns on again.

Turning Off Call Waiting

  1. Lift the handset and listen for the dial tone.
  2. Press *38. For rotary phone users, dial 1138.

    Note: If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke use *380.

  3. Listen for three confirmation tones.

    Result: Call Waiting is now disabled. Your calls will not be interrupted by the Call Waiting tone. New callers will hear a busy signal until you turn on Call Waiting.

Turning On Call Waiting

  1. Lift the handset and listen for the dial tone.
  2. Press *37. For rotary phone users, dial 1137.

    Note: If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke use *370.

  3. Listen for three confirmation tones.

    Result: Call waiting is now active.

Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?