• Español
  • Select a Location


    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

Back Print Article

Setting Up a Group Mailbox for Voice Mail

Last Updated: Tue, 14 Aug 2012 > Related Articles

13 rated this


Use this article for instructions on how to set up a group mailbox in voice mail.


Group Mailbox (previously called Extension Mailbox) lets you set up one primary mailbox and as many as 4 sub-mailboxes all on one phone line. 

The primary owner of the group mailbox:

  • Sets up the primary group mailbox greeting, which informs a caller that a message can be left for any of the mailboxes in the group by pressing the numeral associated with that particular mailbox.
  • Can set up the primary mailbox, as well as any of the 4 sub-mailboxes. Or let other family members set up their own sub-mailbox. 

Each mailbox has its own settings for:

  • Business times
  • Voice prompts in either English or Spanish
  • Distribution lists
  • Email address for notifications a voice mail was deposited
  • Greetings
  • Message notification settings
  • Message play settings
  • Notification list
  • PIN
  • Recorded name
If you do not already have a Group mailbox, contact us to add it to your account. One Group mailbox, which includes up to 4 secondary mailboxes, is free of charge.
Record a personal greeting for the Group. For example, you could say, "You've reached the Jones family. Press 1 for Bob, 2 for Lisa, or 3 for Jim." You can change this greeting at any time by pressing 37 from the main menu.


Access voice mail (for example, dial *298 or dial your Cox home number).

Result: The system announces all available mailboxes. When prompted, enter the numeral for the sub-mailbox you want to set up, either:

  • 0 - usually the primary mailbox, which initiates the "group greeting" set up in step 2 above
  • 1 - for sub-mailbox number 1
  • 2 - for sub-mailbox number 2
  • 3 - for sub-mailbox number 3
  • 4 - for sub-mailbox number 4

Example: If you requested just 1 sub-mailbox, then the voice prompt will say, "Who do you want to logon as? For your recorded name press 0. Or for voice mailbox number 1 press 1."

Press 1 to set up sub-mailbox number 1.

Enter 269266 when prompted for the temporary password.
Press 1 or 2 for English or Spanish.
When prompted, enter a new PIN number for the sub-mailbox. The PIN can be from 4 to 8 digits long.
When prompted, record the name associated with the sub mailbox.
When prompted, record a personal greeting for the sub mailbox.
Repeat steps 3 through 8 for each sub mailbox.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?