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Setting Up a Group Mailbox for Voice Mail

Last Updated: Wed, 13 Aug 2014 > Related Articles

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Learn how to set up a group mailbox in voice mail.


The Group Mailbox allows you set up one primary mailbox and as many as 4 sub-mailboxes all on one phone line. 


The primary owner of the group mailbox can:

  • Set up the primary group mailbox greeting, which informs a caller that a message can be left for any of the mailboxes in the group by pressing the numeral associated with that particular mailbox.
  • Set up the primary mailbox, as well as any of the four sub-mailboxes. Or let other family members set up their own sub-mailbox. 
  • Record a personal greeting for the group. 
    • For example, you could say, "You've reached the Jones family. Press 1 for Bob, 2 for Lisa, or 3 for Jim." You can change this greeting at any time by pressing 37 from the main menu.

Each mailbox has its own settings for:

  • Business times
  • Voice prompts in either English or Spanish
  • Distribution lists
  • Email address for notifications a voice mail was deposited
  • Greetings
  • Message notification settings
  • Message play settings
  • Notification list
  • PIN
  • Recorded name

Note: If you do not already have a Group mailbox, contact us to add it to your account. The first group mailbox is free and includes up to 4 secondary mailboxes.


 To begin setting up a group mailbox, follow these steps:

  1. Access voice mail . For example, dial *298 or dial your Cox home number.
  2. Result: The system announces all available mailboxes. When prompted, enter the number for the sub-mailbox you want to set up, either:

    • 0 - usually the primary mailbox, which initiates the "group greeting" set up
    • 1 - for sub-mailbox number 1
    • 2 - for sub-mailbox number 2
    • 3 - for sub-mailbox number 3
    • 4 - for sub-mailbox number 4

    Example: If you requested just 1 sub-mailbox, then the voice prompt will say, "Who do you want to logon as? For your recorded name press 0. Or for voice mailbox number 1 press 1.

  1. Press 1 to set up sub-mailbox number 1.
Enter 269266 when prompted for the temporary password.
Press 1 for English or 2 for Spanish.
When prompted, enter a new PIN number for the sub-mailbox. The PIN can be from 4 to 8 digits long.
When prompted, record the name associated with the sub mailbox.
When prompted, record a personal greeting for the sub mailbox.
Repeat steps 3 through 8 for each sub mailbox.

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