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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Cisco DPQ3925

Last Updated: Fri, 22 Jul 2016 > Related Articles

35 rated this

Summary

Learn about the available ports and an explanation of the status lights on the DPQ3925 WiFi Internet and Telephone modem.

Solution


 


The Cisco DPQ3925 is a DOCSIS 3.0 wireless residential gateway with an embedded digital voice adapter. It is a high-performance home gateway that combines a cable modem, two-line digital voice adapter, router, and wireless access point in a single device. This gateway is a cost-effective voice and networking solution for both the home and small office.

  • Provides a faster connection to the Internet and can be activated for up to two phone lines.
  • Requires subscription to Cox Digital Telephone, Cox High Speed Internet service, or both.

Front View 


Front View of DPQ3925 gateway


After the gateway is successfully connected to the network, the POWER, DS, US, ONLINE, ETHERNET (1-4), USB, WIRELESS LINK, SETUP, TEL1, TEL2, and BATTERY indicators illuminate continuously to indicate that the gateway is online and fully operational. For more details, refer to the Gateway Lights section.

Back View 


Back View of DPQ3925 gateway


The gateway includes the following connection ports:

  • POWER - Connects the wireless home gateway to the AC power source
  • ETHERNET (1-4) - Connects to the Ethernet port on your computer or your home network
  • USB - Connects to the USB port on your computer
  • TELEPHONE 1 and 2 - Connects to home telephone wiring and to conventional telephones for or fax machines
  • RESET - Used by Cox maintenance to reset the cable modem - may delete all previous settings
  • WIRELESS SETUP - Activates Wireless Protected Setup (WPS), which allows you to add wireless devices to the wireless network of the residential gateway
  • CABLE - Connects to an active cable signal from your service provider

Gateway Lights 


Gateway lights on DPQ3925 gateway


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Gateway LightStatusProblemSolution
POWERSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.

DS 

(Downstream)

Solid GreenNoneN/A
Blinking GreenGateway establishing a connection from the Internet to the computerVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.

US

(Upstream)

Solid GreenNoneN/A
Blinking GreenGateway trying to connect to service - looking for upstreamVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.
OffGateway establishing a connection from the computer to the InternetVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.
ONLINESolid GreenNoneN/A
OffNo connectionVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.
ETHERNET 1-4Solid GreenNone - a device is connected to the Ethernet portN/A
Blinking GreenNone - a device is connected to the Ethernet port and data is being sent to or from the gatewayN/A
OffNo connectionVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.
WIRELESS LINKSolid GreenNone - the Wireless Access Point is operationalN/A
Blinking GreenNone - data is being transferred over the wireless connectionN/A
OffThe wireless access point has been disabled by the userVerify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.
TEL 1
TEL 2
Solid GreenNone. Indicates service is enabledN/A
Blinking GreenNone - Line 1 or Line 2 is in useN/A
BATTERYSolid GreenNone - battery is chargedN/A
Blinking GreenBattery charge is lowMake sure the power cord is connected to the unit and an active power source. If the battery is over seven years old, contact Customer Support.
OffNo battery in the unit.Contact Customer Support.

MAC Address Label 



The S/N is the serial number of the DPQ3925 gateway.

The CM MAC is the MAC address of the DPQ3925 gateway.

Manufacturer Resources 

 


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