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About the Contour App
Last Updated: Wed, 23 Sep 2015 > Related Articles
Learn about the features and requirements for the Cox Contour App.
The Contour app works with your Cox home network and Contour TV guide to offer you a new personalized way to watch live TV, search and watch your favorite shows via On Demand, listen to music, browse TV listings, schedule DVR recordings, receive personal recommendations, and more!
Use the links below to quickly access information such as:
With the Contour App, you can:
- Watch over 130 live channels and thousands of On Demand programs while in the home.
- Receive personal recommendations for up to seven users, based on your TV and app viewing history - available for customers with the Contour guide only (look for the Contour from Cox logo located at the bottom left corner of your TV guide).
Note: If you do not have the Contour guide, you can receive recommendations based on the content you view within the app.
- Use the app as a remote using the “Watch on TV” feature which allows you to push a current program or On Demand show from your tablet to the Television - available for customers with the Contour guide only.
- View current and upcoming shows within a seven day timeframe.
- Set DVR recordings.
- Search and browse TV listings.
- Access on up to five devices at a time per primary user account.
- Manage your personal video library and access third party mobile apps.
The Contour app offers several experiences based on the services you subscribe to with Cox. To experience the full list of features you must have:
- Essential, Preferred, Premier, Premier Plus, or Ultimate Internet service.
- Cox Advanced TV or higher, and the Contour guide.
- A Cox primary account holder user ID and password.
- A WiFi home network behind a DOCSIS modem, eMTA, or gateway.
- A supported device and operating system. (See Supported Devices below.)
The Contour app is currently available for use on the following devices and operating systems.
|Type||Operating System||Supported Devices|
|Apple||iOS 6.x or higher|
|Android||Android OS 4.2|
If you do not meet the above requirements, see What Features Can I Use and Where? below.
|Feature||TV Minimum Requirement||Cox High Speed Internet Required?||Available out of home?|
Watch over 100 live TV channels
|Cox TV Essential||Yes.|
|Watch Video on Demand||Cox Advanced TV||Yes.|
|Schedule DVR Recordings||Any TV package with DVR service||No||Yes|
|Watch on TV|
(Push a currently airing program or On Demand show from App to TV screen)
|Cox Advanced TV with Contour Guide||No||Yes|
|Receive personal recommendations based on profile within the app only||Cox Advanced TV||Yes.|
|Receive program recommendations based on Contour user and app profile viewing within the app and TV||Cox Advanced TV with Contour Guide||Yes.|
|Browse TV Listings||Cox Starter with Digital service or Contour Guide||No||Yes|
|Manage Parental Controls||Cox Advanced TV||Yes. |
|Share Favorite Channels between app and TV||Cox Advanced TV with Contour Guide||No||Yes|
|Access to Channel Apps||Any TV Package with Digital service or Contour Guide||No||Yes|
Yes. The primary user can set parental controls by rating, on a user-by-user basis, and for TV as well as movie ratings. You can set profile-level PINs to make sure your children only watch content through their own profiles. Separate settings will have to be turned on at the cable box for parental controls on the TV.
Note: Customers who do not have the Contour guide can change or activate Parental Controls in the app that will only function within the app.
Yes. The “Watch on TV” feature allows you to push a show you are watching on the Contour app to the TV.
All profiles have the ability to rename a receiver by selecting Settings >Hardware>My receivers.
To decipher receivers, make sure that you are standing in front of a receiver. Select Settings> Hardware >My Receivers. Use any of the three manage options to select a receiver. When you have chosen the corresponding receiver, the name should appear on the TV screen. Select "Rename Receiver" to assign a more specific name. Repeat this process as necessary for each receiver.
Note: If you have TV Caller ID, make sure that your Caller ID is enabled.
Once you download the app, and sign in with your Cox Primary Account Holder User ID and Password, the app will automatically recognize your receiver and DVRs associated with your account. If you have multiple Contour receivers in the home, you have the option of selecting one as the default for the “Watch on TV” feature. If you have multiple Contour DVRs in the home, you can also select one as the default for scheduling recordings. Both of the default receiver options can be changed under Settings> Hardware.
Once you have successfully signed in to the app, it will keep you logged in for a minimum of one year or until you sign out.
Yes. If you select a third party app within the Contour app, the app will open; however, you will be prompted to sign in.
No. You can only use the Cox Primary Account Holder’s User ID and Password to sign into the app.
No. Current functionality of the app does not allow this.
You have access to over 90 TV channels. For a list of those channels, see the Contour and Cox TV Connect Channel Lineup.
You can view over 100 live TV channels from the “on iPad” view within the app. You can also browse all program listings for the channels in your local area using the “on TV” view; however all channels from your subscription are not available to watch on your tablet.
These are programs we think you might enjoy. As you watch more content, Contour learns more about the types of shows you like and can more accurately recommend content. Personalized recommendations are based on an individual profile basis, so there is no need to worry that your family’s preferences will have to be yours too.
Contour learns based on tracking your viewing habits and receiving feedback through your indications of “like” or “dislike.” If you have the Contour guide (look for the Contour from Cox logo on the bottom left of your TV guide screen) your recommendations are developed based on your profile’s individual viewing patterns on both the TV and Contour app. This is possible because your profile is stored in the cloud and is accessed by both. If you do not have the Contour guide you are able to create a profile within the app. Your recommendations are based on your viewing patterns within the Contour app. Your profile is stored on your mobile device.
Based on your user / app profile, when you select a channel to add to your favorites in the app, that channel will display in your Favorite Channels list in the Contour guide on your TV.
Yes, in two ways. You can use the “Watch on TV” button to push a program that you are currently watching on the tablet to the TV for both live TV shows and On Demand content. You can also schedule DVR recordings using the app.
For a show currently airing on the Contour app, tap the screen and the “info” for that program will display. For future programs, tap the program from the guide to display “info.”
Yes. You can sort by genre – action, animation, comedy, culture, family, horror, movies, mystery, nature, news / reality, other, romance, scifi / fantasy, and sports .
Watchlist serves as a reminder for your favorite shows. To add something to your Watchlist, select a show and look to the bottom right corner of the play bar. Tap the “+.” Once it changes to an “x”, you will know that it has been added to your Watchlist in your library. To remove it from your Watchlist, tap the “x.”
Remote DVR Scheduler FAQs
You can set DVR recordings for shows in progress by tapping the screen and tapping the Record button located to the right of the play bar. For future shows, tap the program from the guide and tap record from the information screen.
No, not at this time.
No. You can use the app to schedule DVR recordings; however, the programming will only be available via your DVR.
Yes. You can set a default receiver in Settings>Hardware>My receivers for each Contour profile.
Not at this time. In future releases, Cox will offer this feature.
There are several possibilities: Your profile may have restrictions for certain content. Sign in as the primary profile and select "Settings" to manage parental controls. Your Cox TV subscription may not include that channel. For information about receiving a particular channel, call 1-866-590-4229. Although a channel may be a part of your subscription, we unfortunately do not have streaming rights for every network. Select “on iPad” to see availability.
Close open apps to free up memory by completing the following steps: Press the Home button twice to display recently used apps. Hold your finger on an app until a red minus sign appears on each open app. Tap the red minus sign on each open app to close it.
Change the channel, then return to the previous channel. If that does not resolve the issue. Check the Wi-Fi signal to ensure you are in range of your home network. If the Wi-Fi signal is low, video streaming may not be supported; however, audio may still be present. If this does not resolve the issue, contact us at 1-866-590-4229.
Check the Wi-Fi signal to ensure you are in range of your home network. If the Wi-Fi signal is low, video streaming may not be supported; however, audio may still be present.