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Use Selective Call Features

Last Updated: Fri, 20 Jun 2014 > Related Articles

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Summary

Learn how to accept calls or block calls for a specific phone number using Selective Call Features.

Solution

If you need to be selective about who calls you when you are busy or if you don't want certain callers to reach you, Selective Call Acceptance and Selective Call Rejection are two features you can use.
 

For more information see Phone Tools Features and Benefits.

This feature must be activated on your account in order to use it. If you attempt to use it before it is activated you will get a fast busy signal.

Use Selective Call Acceptance

The Cox Digital Telephone feature, Selective Call Acceptance, let's you decide which calls you will accept. To use this service, follow these steps:
 

  1. Lift the handset and listen for the dial tone.
  2. Press *64. On a rotary phone, dial 1164.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many, if any, numbers are currently stored in your acceptance list.
  4. Follow the voice instructions.
  5. Press 3 to turn the feature on or off, in the event you want to accept all calls again,not just those in the selected list.

To add the last caller to your acceptance list:

Press #01#. On a rotary phone, dial 1201.
 

To hear the phone numbers on your list:

  1. Press 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. On a rotary phone, dial 12.
  2. Follow the voice instructions.

Note: You can store up to 30 phone numbers on your list.
 

To remove a number from your list:

  1. Press *. On a rotary phone, dial 11.
  2. Follow the voice instructions to remove any or all of those numbers.

Use Selective Call Rejection

Note: This feature is currently not working with Motorola SBV5222 modems. Please contact your local Cox center for assistance.

Selective Call Rejection allows you to program your phone to reject calls from any number you place in the rejection list.

When your service is turned on, any caller in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual. To use this service, follow these steps:
 

  1. Lift the handset and listen for the dial tone.
  2. Press *60. On a rotary phone, dial 1160.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many if any numbers are currently stored in your rejection list.
  4. Follow the voice instructions and press 3 to turn the feature on or off.

To add the last caller to your rejection list:

Press #01#. On a rotary phone, dial 1201.
 

To hear the phone numbers on your list:

  1. Press 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. On a rotary phone, dial 12.
  2. Follow the voice instructions you'll hear. You can store up to 30 phone numbers in your rejection list.

To remove a number from your list:

  1. Press *. On a rotary phone, dial 11.
  2. Follow the voice instructions to remove any or all of those numbers from your rejection list.

Notes:

  • To hear the instructions again press 0.
  • You will not be notified when or how many calls have been rejected.
  • Selective Call Rejection does not work if someone is calling from a blocked number.
  • You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
  • The list you create here is separate from any other lists you may be using for Priority Ringing, Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and similar services.

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