• Español
  •  
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Phone

Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

Back Print Article

ARRIS / Motorola SB6183 Cable Modem

Last Updated: Fri, 29 Aug 2014 > Related Articles

14 rated this

Summary

Learn about the available ports and an explanation of the status lights on the ARRIS / Motorola SB 6183 cable modem.

Solution


The ARRIS / Motorola SB6183 is a DOCSIS 3.0 device.
 

Front View

  

 
After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

 
 

 
The ARRIS / Motorola SB6183 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • Power - Connects the cable modem to the power adapter.

Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
Power
 
OffNo Power.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A

Receive 
 

 

FlashingScanning for downstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (downstream bond mode).N/A

Send

 

OffUpstream channel is inactive.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingScanning for upstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the Internet to the computer is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (upstream bond mode).N/A

Online

 

OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Cable modem is operational.N/A
FlashingNone. Scanning for configuration parameters.N/A

MAC Address
  


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?