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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Change Number of Rings Before a Call Is Sent to Voice Mail

Last Updated: Mon, 09 Dec 2013 > Related Articles

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How to change number of rings before a call is sent to Voice Mail using star 78.


By default, an unanswered call goes to voice mail after 4 rings.

To change the number of rings, follow the steps below.


Do you live in one of the following areas?

  • Baton Rouge, LA
  • Gainesville / Ocala, FL
  • Pensacola, FL
  • Macon, GA
  • Roanoke, VA

If yes, call us to set the number of rings. The network technology requires us to make the change for you.

If no, continue with the next step.

Press *78. You will hear a stutter, then a regular dial tone.

Enter the number of rings between 2 and 9; which are allowed before the call is forwarded to the voice mailbox. The default is four rings.

After the number of rings are entered, you will hear two fast busy signals letting you know your changes are complete.


After listening for the confirmation tone, hang up.

There are a few isolated cases where the 4-ring default cannot be changed using these steps. In this case, contact your local Cox Center for assistance.

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