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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Changing Number of Rings Before a Call Rolls to Voice Mail

Last Updated: Mon, 15 Dec 2014 > Related Articles

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Learn to change the number of rings before goes to Voice Mail using star 78.


By default, an unanswered call rolls to voice mail after 4 rings. To change the number of rings, follow the steps below.

Do you live in one of the following areas?

  • Baton Rouge, LA
  • Gainesville / Ocala, FL
  • Pensacola, FL
  • Macon, GA
  • Roanoke, VA


  • If yes, call us to set the number of rings. The network technology requires us to make the change for you. 
  • If no, continue with the next step.
Press *78.

Result: You will hear a stutter, then a regular dial tone.
  1. Enter the number of rings between 2 and 9. The default is 4 rings.
  2. After entering the number of rings, you will hear two fast busy signals letting you know your changes are complete.
  3. After listening for the confirmation tone, hang up.

Note: There are a few isolated cases where the 4-ring default cannot be changed using these steps. In this case, contact your local Cox Center for assistance.

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