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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Changing Number of Rings Before a Call Rolls to Voice Mail

Last Updated: Fri, 23 Sep 2016 > Related Articles

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Learn to change the number of rings before it goes to voice mail using star 78.


By default, an unanswered call rolls to voice mail after four rings. To change the number of rings, follow the steps below.


Do you live in one of the following areas?

  • Baton Rouge, LA
  • Gainesville / Ocala, FL
  • Gulf Coast / Pensacola, FL
  • Macon, GA
  • Roanoke, VA
YesCall us to set the number of rings. The network technology requires us to make the change for you.
NoContinue to the next step.

Press *78.

Result: You will hear a stutter, then a regular dial tone.

  1. Enter the number of rings between 2 and 9. The default is four rings.
  2. After entering the number of rings, you will hear two fast busy signals letting you know your changes are complete.
  3. After listening for the confirmation tone, hang up.

Note: There are a few isolated cases where the 4-ring default cannot be changed using these steps. In this case, contact your local Cox Center for assistance.

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