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Cox WiFi Service
Last Updated: Thu, 02 Apr 2015 > Related Articles
Learn about free Cox WiFi service including availability, requirements, and how to access it.
Cox WiFi provides access to Wi-Fi hotspots for Cox High Speed Internet customers who subscribe to the Preferred package or higher, at no additional charge.
- Cox customers can now take their Cox High Speed Internet with them when they leave home.
- Cox WiFi provides fast, wireless, on-the-go Internet connectivity for a customer’s tablet, smartphone, or other Wi-Fi® enabled devices.
- Customers have access to more than 700 outdoor hotspots which allows them to save on their wireless data plan usage.
- With Cox WiFi, you can receive download speeds of up to 15 Mbps and upload speeds of 4 Mbps. The speeds can vary and are dependent on the number of devices connected to the hotspot at any given time.
Cox WiFi is currently available only in the following markets.
- Las Vegas
- Northern Virginia
- San Diego
- Sun Valley
For all Cox customers who may travel outside of their home area and want to access a WiFi hotspot, CableWifI® is available by a partnering cable provider.
CableWiFi® is a wireless network name created through a collaboration of U.S. Cable & Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It allows each other’s eligible high-speed Internet customers free access to a collective network of over 300,000 WiFi hotspots across the nation.
Customers must subscribe to one of the following Cox High Speed Internet packages to use the Cox WiFi network.
- Gigablast (where available)
Customers who subscribe to the Internet Essentials and Internet Starter packages can upgrade to one of the qualifying tiers to take advantage of the Cox WiFi service. Additionally, to try out Cox WiFi for free, Internet Essential and Starter customers can register for a Free Trial at any of our Cox WiFi hotspots and redeem a free 1-hour Access Pass to the Internet. See details below for Free Trial.
To access and use Cox WiFi, see Signing In to Cox WiFi. You can connect to our hotspots using the following types of Wi-Fi® enabled devices:
- Laptops using Windows or Mac operating systems
- Tablets using iOS, Android, or Windows 8 operating systems
- Smartphones using iOS, Android, Windows 8, or Blackberry operating systems
See www.cox.com/wifi for more information and to view the coverage map. It also includes CableWifi® hotspots.
View frequently asked questions related to the following topics for Cox WiFi Service.
With Cox WiFi, three devices can be attached per user ID and ten per account at a time.
Yes. With each Cox High Speed Internet account, you can have up to ten unique devices connected to Cox WiFi. Up to three devices can be connected at the same time per user ID.
Once customers are in an area where they can receive the Cox WiFi service, they should see the CoxWiFi network location in the list of available wireless networks on their wireless device. Customers must use their Cox User ID and Password to log in to Cox WiFi service. Once authenticated, they will be able to browse the Internet as they would from home.
Cox WiFi is available in select areas within the Cox service footprint. Customers traveling to these service areas may also use Cox WiFi.
Note: Cox is planning to expand the coverage available to our customers in the near future.
Cox will recognize your device on any hotspot for two years. For your security, you will be asked to sign in again to verify your username and password at least once every two years per hotspot, or if you access Cox WiFi on a different device.
Cox makes reasonable efforts to provide a secure service, but because this service is a wireless service, we strongly recommend you make sure any devices you connect are first protected by anti-virus / anti-malware software, and that your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through Cox WiFi.
For Cox WiFi support, please call 877-836-2390 and speak to a representative.
If you are signed in to Cox WiFi and wish to disconnect, you will need to temporarily disable WiFi on your wireless device and wait for approximately 15 minutes. WiFi can usually be disabled and re-enabled by using a menu option or key press combination. Details vary depending on the type of device you are using, so consult the device manufacturer documentation for more information.
Note: Cox WiFi will remember your device for two years, so the next time you connect during that timeframe your device will automatically connect to CoxWiFi.
The Cox WiFi Free Trial is available to any non-Cox customer and our current Cox customers who do not subscribe to the Preferred, Premier, Ultimate, or Gigablast package.
Note: Preferred, Premier, Ultimate, and Gigablast subscribers are eligible to receive Cox WiFi for free as a part of their high-speed Internet service.
There are two ways to obtain Free Trial WiFi access:
- Register for a free one-hour pass through our WiFi portal login page ,which can be accessed by selecting the Cox WiFi network at any of our outdoor hotspot locations in select Cox service areas.
- Redeem a Free Trial promotional access code which you can obtain from a participating multi-dwelling unit property owner, such as an apartment complex or at a Cox Retail Solution Store, or our Customer Care support team.
Customers can register for a Cox WiFi Free Trial promotional code once every 30 days.
To register for Free Trial Access, complete the following steps from the Cox WiFi portal.
- Enter the following information:
- First Name
- Last Name
- Current Internet service provider
- A valid email address
- Accept the WiFi Service Terms by selecting the checkbox.
- Click Submit.
Note: A registration confirmation message stating that an email is on its way, with instructions on how to activate your free one-hour pass, is sent to your email address. You will have 15 minutes of open Internet access to browse and pick up your email message.
- From the email, click the voucher link to automatically redeem your one-hour of free trial access.
Note: Your Free Trial voucher code is valid for up to 30 days after it has been issued.
- Enter the alphanumeric voucher code provided to you after clicking Redeem from the Cox WiFi portal page.
- Check the WiFi Service Terms box.
- Click Submit to take you to the Internet.
Note: A typical voucher will be valid for redemption for up to 30 days after issue.
Up to three devices can be connected at the same time using the same promotional code, but the assigned time will now be split across all three devices for the duration. For example, a 1-day access code used evenly across three devices will allow eight hours of connect time to each device.
If you are using the same device, but there is still time remaining, the next time you access Cox WiFi, your session will be directed to the Internet. If there is no time remaining, a new code must be obtained to access the hotspot.
Customers who try Cox WiFi for free can sign up and become a regular Cox High Speed Internet subscriber at any time by calling Customer Care at 877-836-2390. Access to Cox WiFi is included when you purchase one of the following eligible Internet packages:
- Gigablast (where available)