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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Turning Off Voice Mail

Last Updated: Thu, 06 Oct 2016 > Related Articles

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View steps to turn off Cox Voice Mail.


By default, an unanswered calls go to your Cox Voice Mailbox after four rings. Changing the rings to nine allows your personal answering machine, if you have one, to intercept the call.

To disable the Voice Mail feature of your Cox home phone service, you can turn voice mail off completely by completing the following steps.

Phone Tools

  1. Sign in to Phone Tools at http://phonetools.cox.com.
  2. Click to expand the Settings menu.
  3. Click Voice Mail and click the Off button.

    Note: You can also turn off voice mail by accessing Cox Connect using your Smartphone, Android, or Apple device. For more information, see Checking Your Voice Mail.

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