Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
Answers voice mail questions about messages, duration notification, greetings, mailboxes, invalid logins, long distance and access.
Get answers to frequently-asked questions about voice mail.
You can access the system from any touch-tone phone, no matter where you are, at any time of day. You can use your cellular phone, your home phone, your office phone, or any pay phone to access the system.
When calling from your home phone:
- Call your home number, when prompted, enter your PIN
- Dial *298, when prompted, enter your PIN and press #
When calling from any other line:
- Call your home number
- When your greeting begins interrupt it by pressing *5
- When prompted, enter your PIN and press #
Always delete unnecessary messages after you have listened to them. When your mailbox is full, callers are not able to leave you a message until you delete old messages from your mailbox. Saved messages count towards your mailbox quota limit.
The Distribution List works for phone numbers in your local calling area; but not for long-distance calls. Make sure the phone numbers are local and that the telephone provider is Cox.
You can prevent system delays by deleting unnecessary messages from your mailbox. When you use the phone to retrieve messages, the system reads every message header in your mailbox to calculate an accurate message inventory. If you have a lot of messages, it takes longer to read the headers, which results in a delay in system response time.
No. You can press a key at any time; you do not have to wait for the system to list each menu option.
Yes. To turn off the duration message, follow these steps:
- Choose Main Menu
- Under Option 4 -Mailbox Settings, choose 0 for Additional Options
- then Option 5 - to work with how messages are played
- then Option 3 - to work with message header
- then Option 2 - to select which component of the message header
- then Option 3 - to select duration information
- then the option to turn duration information OFF
When you hear your greeting, press any key on the phone and the greeting will stop playing. You will then will hear the record tone allowing you to leave a message.
Call a Cox customer service representative to reactivate your mailbox.
Call a Cox customer service representative to reset your login. Cox protects your privacy with a password lockout feature which blocks unauthorized access to your mailbox. If someone attempts several unsuccessful login attempts across multiple sessions, then your mailbox will become locked on the assumption that an unauthorized user is attempting to break in by trying different codes.
The ability to make those types of calls may depend on the Phone Package you purchased. Contact a Cox customer service representative for assistance.
Your phone’s message indicator light, or stutter dial tone, may remain active if you have accessed and read new messages from Phone Tools. The light will turn off the next time you log in to your mailbox from a phone, providing you have no new messages.