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Phone

Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Phone Tools Benefits and Features

Last Updated: Thu, 31 Mar 2016 > Related Articles

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Summary

Learn information about the benefits and features of Phone Tools.

Solution

Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.com. For more information about Phone Tools, refer to Using Phone Tools.


Benefits

Phone Tools allows you quick and easy online access to complete all of the following.

  • Review all calls - incoming and outgoing
  • Listen to and manage voice mail messages
  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box
  • Manage features such as Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb
  • Add multiple email addresses to receive notifications regarding voice mail

Features

Learn more about Call History, Address Book, and Settings in the following table.


FeatureDescriptionDetailsLink
Call History
  • Access to an online view of recent phone activity  -- All Calls, Incoming Calls, and Outgoing Calls -- up to 120 days
     
    Note: Accounts with no activity for 90 days will automatically be opted out of call history. Accessing the feature will opt the users back in. However, any calls received between day 91 and the new access date, will not be available.
  • View, print, and save incoming and
    outgoing call history (updated every 15
    minutes)
  • Access all your voice messages online
  • Listen to, download, view, forward transcribed text phone messages, or delete the transcribed text phone messages
     
    Note: Your computer must have audio capabilities and a media player.
     
  • Send voice mail messages as emails with Readable Voice Mail
  • See date and time all calls occurred
  • Print and save call details

Because the Call History page can be accessed at any time, it may not reflect all billable calls or match the phone bill statement.
 

  • See number used to leave message
  • See date and time recorded
  • One-click access

 

Address Book

Manage all your contacts

Add, edit, or delete contacts, and tag a contact as a Favorite.

Phone Features

Settings
  • Access voice mail and all its features online
  • Turn voice mail on and off
  • Choose from a variety of Call Forwarding
    options
  • Maintain privacy
  • Notifications of incoming calls while on the phone
View Settings for all Phone Tools features including Voice Mail, Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb.

FAQs

Use the following frequently asked questions to assist customers.

Why does the Call History log list the name of some outbound calls as either unavailable or blank?

These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called.

How do I rewind a voice message?

Position the mouse cursor onto the left side of the slider bar on the media player and then click. The voice message rewinds to the point where you clicked.

Can Phone Tools retrieve a deleted voice mail message?

No. Once the Delete button is clicked, the message is deleted and cannot be retrieved.

How do I fix the audio? I can't hear the voice messages.

Make sure your speakers are turned ON. Also, the audio player has a volume slider to the right -- click and drag the slider to maximize the audio volume.

I forgot my Voice Mail PIN. What should I do?

Make a new one in Phone Tools. Go to Phone Tools at http://phonetools.cox.com, sign in. If you forgot your login, click Forgot User ID / Password? and follow the prompts. Once signed in, click the Settings tab. Click Voice Mail. Next to Voice Mail PIN, click Change. Enter a new PIN number. It can be from four to eight digits long. Re-enter it to confirm. Then click Submit. Use this new PIN to retrieve voice mails from your home phone.


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