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Phone Tools Benefits and Features
Last Updated: Thu, 31 Mar 2016 > Related Articles
Learn information about the benefits and features of Phone Tools.
Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.com. For more information about Phone Tools, refer to Using Phone Tools.
Phone Tools allows you quick and easy online access to complete all of the following.
- Review all calls - incoming and outgoing
- Listen to and manage voice mail messages
- Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box
- Manage features such as Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb
- Add multiple email addresses to receive notifications regarding voice mail
Learn more about Call History, Address Book, and Settings in the following table.
Because the Call History page can be accessed at any time, it may not reflect all billable calls or match the phone bill statement.
Manage all your contacts
Add, edit, or delete contacts, and tag a contact as a Favorite.
|Settings||View Settings for all Phone Tools features including Voice Mail, Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb.|
Use the following frequently asked questions to assist customers.
These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called.
Position the mouse cursor onto the left side of the slider bar on the media player and then click. The voice message rewinds to the point where you clicked.
No. Once the Delete button is clicked, the message is deleted and cannot be retrieved.
Make sure your speakers are turned ON. Also, the audio player has a volume slider to the right -- click and drag the slider to maximize the audio volume.
Make a new one in Phone Tools. Go to Phone Tools at http://phonetools.cox.com, sign in. If you forgot your login, click Forgot User ID / Password? and follow the prompts. Once signed in, click the Settings tab. Click Voice Mail. Next to Voice Mail PIN, click Change. Enter a new PIN number. It can be from four to eight digits long. Re-enter it to confirm. Then click Submit. Use this new PIN to retrieve voice mails from your home phone.