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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Phone Tools Benefits and Features

Last Updated: Fri, 19 Jun 2015 > Related Articles

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Summary

Learn information about the benefits and features of Phone Tools.

Solution

Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.net. For more information about Phone Tools, refer to About Phone Tools.


Benefits

Phone Tools will give you quick and easy online access to the following:

  • Review all calls - incoming and outgoing.
  • Listen to and manage voice message.
  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box.
  • Manage features such as Call Forwarding and Do Not Disturb.
  • Allow you to add multiple email addresses to receive notifications regarding voice mail.

Features

Learn how to use Call History, Messages, and Settings in the following table.
 

FeatureDescriptionDetailsLink
Call History
  • Access to an online view of recent phone activity from selected filters -- All Calls, Incoming Calls, and Outgoing Calls -- up to 120 days.
     
    Note: Accounts with no activity for 90 days will automatically be opted out of call history. 
     
  • Accessing the feature will opt the users back in. However, any calls received between day 91 and the new access date, will not be available.
  • View, print, and save incoming and
    outgoing call history (updated every 15
    minutes).
  • Add or edit contacts in your address book.
  • See date and time call occurred
  • Print and save call details
  • One-click access

Because the Call History page can be accessed at any time, it may not reflect all billable calls or match the phone bill statement.

Index of Phone Features

Messages
  • Access to all your voice messages online.
  • Listen to, download, view, or delete the transcribed text phone messages.
     
    Note: Computer must have audio capabilities and a media player.
     
  • View your voice mail messages as emails with Readable Voice Mail.
  • Manage your contacts.
  • See number used to leave message
  • See date and time recorded
  • One-click access
Settings
  • Access voice mail and all its features online.
  • Turn voice mail on and off.
  • Choose from a variety of Call Forwarding
    options.
  • Maintain privacy.
  • Notifications of incoming calls while on the phone.
My Numbers are used as short cuts while setting up your phone features
such as Call Forwarding destinations. You may store up to 10
numbers in this list.

FAQs

Refer to the following questions and answers about Phone Tools.

Why does the Call History log list the name of some outbound calls as either unavailable or blank?

These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called.

What good is My Numbers?

It makes Call Forwarding extra easy. Enter up to 10 phone numbers in My Numbers -- numbers to which you are likely to forward your home phone, such as your work number, mobile phone, spouse or family number, group mailboxes, and additional home phone lines. Then click the Call Forwarding option. All of those numbers you entered will pop up as Forward To numbers you can simply click to select rather than enter manually each time.

How do I rewind a voice message?

Position the mouse cursor onto the left side of the slider bar on the media player and then click. The voice message rewinds to the point where you clicked.

Can Phone Tools retrieve a deleted voice mail message?

No. Once the Delete button is clicked, the message is deleted and cannot be retrieved.

How do I fix the audio? I can't hear the voice messages.

Make sure your speakers are turned ON. Also, the audio player has a volume slider to the right -- click and drag the slider to maximize the audio volume.

I forgot my Voice Mail PIN. What should I do?

Make a new one in Phone Tools. Go to Phone Tools at http://phonetools.cox.net, sign in. If you forgot your login, click Forgot User ID / Password? and follow the prompts. Once signed in, click the Settings tab. Click Voice Mail. Next to Voice Mail PIN, click Change. Enter a new PIN number. It can be from four to eight digits long. Re-enter it to confirm. Then click Submit. Use this new PIN to retrieve voice mails from your home phone.


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