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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Using Busy Line Redial

Last Updated: Wed, 13 Aug 2014 > Related Articles

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Using the *66 feature to activate busy line redial, and the *86 feature to deactivate busy line redial.


The *66 and *86 features of your home phone allows you to manage a busy line. Follow these steps to activate or cancel a busy line redial. 

Activating Busy Line Redial

  1. After you hear a busy signal, hang up the handset.
  2. Lift the handset and listen for a normal dial tone.
  3. Press * 66. On a rotary phone, dial 1166.
  4. If the line is still busy, hang up the handset.

    Your phone will check the number for up to 30 minutes and a special callback ring alerts you if the line becomes free.

  5. Lift the handset to automatically place the call. 

Canceling a Busy Line Redial Callback Request

  1. Lift the handset and listen for a normal dial tone.
  2. Press *  86. On a rotary phone, dial 1186.
  3. Listen for the confirmation tone or announcement.
  4. Hang up the handset.

This service does not work with: 800 numbers, 900 numbers, numbers outside the specified service area, or lines where Call Forwarding and some other call services have been activated.

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