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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Using Phone Tools

Last Updated: Thu, 29 Sep 2016 > Related Articles

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Learn about Phone Tools features and how to use them.


Phone Tools is a value-added application provided to Cox Digital Telephone subscribers that extends the home telephone experience to the Web. It gives you the following abilities.

  • Manage phone features, including in-browser message playback, file download, and print capabilities
  • Display transcribed text in addition to the audio message if Readable Voice Mail has been turned on
  • Add multiple email addresses to receive notifications regarding voice mail
  • Manage contacts and favorites
  • Manage Voice Mail, Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb features

For more information about Phone Tools, refer to Phone Tools Benefits and Features.

What You Need to Access Phone Tools

  1. Cox Digital Telephone service
  2. A computer with Internet service

    Note: You can also access Phone Tools using Cox Connect on your wireless device.
  3. Your Cox.com User ID and Password

How to Access Phone Tools

  1. Go to http://phonetools.cox.com.
  2. Sign in with your User ID and Password.

    Note: If you do not have login information, click No Account? Register Now! and enter your account number or address and SSN Last 4 Digits or Cox PIN found on your bill.

About the Phone Tools Menu

The menu options in Phone Tools are explained in the following sections.

Example of Phone Tools Desktop Homepage

Phone Tools Main Desktop View

Call History 

Call History gives you access to all incoming, outgoing, and missed calls in one click. By expanding this option, you can view all calls, add contacts, view, print, and download up to 120 days of Call History. Additionally, you can access, play back, and delete voice mail. These features are called out in the image below.
Note: The duration of the call is not available in all markets.

Call History is updated every 15 minutes.

Call History View

Accessing Voice Mail

If you receive a missed call that resulted in the caller leaving a voice mail message, a message icon will display in the Voice Mail column. By clicking the icon, you can listen to, download, view and forward transcribed text messages based on your Voice Mail settings.

Voice Mail can be:

  • Forwarded to a maximum of five email addresses and transcribed to readable format
  • Downloaded to your computer or mobile device
  • Deleted from Call History 
  • Flagged for importance

The image below outlines your available Voice Mail options from the Call History page.

 Phone Tools Call History Voice Mail

If you have Readable Voice Mail turned on, you will have the option to Rate this transcript, which is also called out in the image above.

Mobile Voice Mail Access

Accessing Voice Mail via the mobile version of Phone Tools offers the same features as the web version.

Mobile Voice Mail

Address Book 

The Address Book allows you to add, delete, edit, call, or tag a contact as a favorite.Customers can search for contacts by name or phone number in the Search field, or click the letter of the contact's last name to search alphabetically. Additionally, you can tag a contact as a Favorite when adding or editing a contact.

Phone Tools Address Book

Address Book - Adding Contacts

You can add a contact from the Address Book, by clicking New Contact as pictured below. Enter the new contact information and click Save.  

Add New Contact


Under the Settings menu, you can access Voice Mail and all its features, and turn on and off features such as Call Forwarding, Caller ID Block, Call Waiting, and Do Not Disturb.


Voice Mail Settings

When Voice Mail is turned on, you have options to update the Voice Mail Pin, turn on or off Readable Voice Mail, and edit email addresses for Voice Mail Notifications.

Voice Mail - PIN

As mentioned above, when Voice Mail is turned on, you have the option to change your PIN. If you click the Change PIN link, you can Enter a New PIN, then Confirm New PIN and Save.

Readable Voice Mail

When Readable Voice Mail is turned on, you can read a transcript of your voice mail and you are consenting to the Readable Voice Mail User Policy. Once you have turned on this option and received a transcribed text message of your voice mail, you will have the option to rate the transcript. 

Readable Voice Mail must be turned on to use Voice Mail Notifications.

Voice Mail Notification

When you turn on Voice Mail Notification, you can receive an email of your voice mail as an audio message, text transcript, or both. You can add up to five email addresses.

Readable Voice Mail must be turned on to use Voice Mail Notification.

Call Forwarding

Call Forwarding allows you to send calls to another number by entering a specific number, or by selecting from your Address Book. Additionally, you can send selected calls to a number or send selected calls to voice mail.

This feature is based on subscriptions associated with the account and are not available with Cox Connect. Additionally, this feature cannot be used if Voice Mail or Do Not Disturb is turned on.


Call Forwarding Options

The table below outlines the available call forwarding options and how calls will be routed according to each type.    

If Call Forwarding...Then...
All CallsVoice Mail and Do Not Disturb cannot be used and will be automatically turned off.  
Selected calls to a number These calls will be sent to another number while all other calls will continue to go to the home phone.
Selected calls to voice mailThese calls will be sent directly to voice mail while all other calls will continue to go to the home phone.

Caller ID Block

The Caller ID Block feature allows you to block your number from being seen on outbound calls. The person receiving your call will see “Unavailable” on the Caller ID instead of seeing your information.

Phone Tools Caller ID Block

Call Waiting

When Call Waiting is turned on, you can switch between two simultaneous calls.

This feature is based on subscriptions associated with the account and are not available with Cox Connect.


Phone Tools Call Waiting 

Do Not Disturb

The Do Not Disturb feature allows you to send incoming calls directly to your voice mail. 

: When the feature is turned on, you may hear a brief ring prior to the call rolling over to voicemail. 

Voice Mail must be turned on to use the Do Not Disturb feature. 

 Phone Tools Do Not Disturb

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