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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Using Phone Tools

Last Updated: Wed, 23 Sep 2015 > Related Articles

28 rated this


Learn about Phone Tools features and how to use them.


Phone Tools is a value-added application provided to Cox Digital Telephone subscribers that extends the home telephone experience to the Web. It gives you the following abilities.

  • Manage phone features, including in-browser message playback and file download capabilities.
  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the voice mailbox.
  • Add multiple email addresses to receive notifications regarding voice mail.

For more information about Phone Tools, refer to Phone Tools Benefits and Features.

Before You Begin

What You Need to Access Phone Tools

  1. Cox Digital Telephone service
  2. A computer with Internet service

    Note: You can also access Phone Tools using Cox Mobile Connect on your wireless device.
  3. Your Cox.com User ID and Password

Access Phone Tools From a Computer

  1. Go to http://phonetools.cox.net.
  2. Sign in with your User ID and Password.

    Note: If you do not have login information, click No Account? Register Now! and enter your account number or address and SSN Last 4 Digits or Cox PIN found on your bill.

About the Menu Tabs

The menu tabs in Phone Tools are explained in the following sections.

The Call History Tab

Call History gives you access to your incoming, outgoing or all calls in one click. You can Save, Print, and Delete messages, as well as Add or Edit contacts in your address book. Call History is updated every 15 minutes.

The Settings Tab

Under the Settings tab, you can access Voice Mail and all its features, including Voice Mail Notification Options. Just click the Change button to make adjustments to voice mail options. You also get traditional features like Call Waiting, Caller ID Block, and My Numbers.

Voice Mail Notifications Options

You can add up to five email addresses to receive notifications regarding voice mail.

Add Readable Voice Mail

Call Forwarding

Call Forwarding displays the following options. Just click the Change button next to each feature.

Features are based on subscriptions associated with the account and are not available with Cox Mobile Connect.

Call Forwarding Options

Do Not Disturb

Do Not Disturb allows you to send calls to voice mail without ringing your phone.

Do Not Disturb Option

The Messages Tab

Messages gives you access to all your voice messages in one click. Listen to, download, or view the transcribed text phone messages.

Phone Messages Window

Delete messages using the Delete button at the bottom of the page. In addition, the Add / Edit option allows you to manage your contacts.

Manage Contacts from the Phone Messages Window

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