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Last Updated: Fri, 22 Jul 2016 > Related Articles
View troubleshooting and setup tips for the DPQ3212 modem.
If you need help setting up your cable modem, refer to the following articles.
The Cisco DPQ3212 is a DOCSIS 3.0 cable modem that enables wired telephone and Internet services from Cox. It connects to the coax cable from the wall and delivers digital telephone and Internet access through the connection ports on its back panel. The modem:
- Can be activated for up to two phone lines, a high-speed Internet device (such as a PC or router), and a secondary Internet device via a 12 Mbps USB port
- Requires subscription to Cox Digital Telephone and / or Cox High Speed Internet service
After the modem is successfully connected to the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Modem Lights section.
The modem includes the following connection ports:
- POWER - Connects the cable modem to the power adapter
- ETHERNET - Connects to the Ethernet port on your computer
- USB - Connects to the USB port on your computer
- TELEPHONE 1 and 2 - Connects to the telephone (or fax)
- RESET - Used by Cox maintenance to reset the modem - may delete all previous settings
- CABLE - Connects to the cable wall outlet
|Off||No power||Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.|
|Blinking Green||Modem establishing a connection from the Internet to the computer||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Blinking Green||Modem trying to connect to service - looking for upstream||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem establishing a connection from the computer to the Internet||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|LINK||Solid Green||None - single device connected to either the Ethernet or USB port and no data is being sent to or from the modem||N/A|
|Blinking Green||None - single device is connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modem||N/A|
|Amber||None - bonded connection being used||N/A|
|Off||No devices connected|
|Solid Green||None - service enabled||NA|
|Blinking Green||None - Line 1 or Line 2 in use||NA|
|BATTERY||Solid Green||None - battery charged||NA|
|Blinking Green||Battery charge is low||Make sure the power cord is connected to the unit and an active power source. If the battery is over seven (7) years old, contact Customer Support.|
|Off||No battery in the unit||Contact Customer Support.|