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EpixHD.com Frequently Asked Questions

Last Updated: Wed, 09 Apr 2014 > Related Articles

9 rated this

Summary

View answers to frequently asked questions about EpixHD.com, the online movie offering from Cox Communications.

Solution

 

Availability

When did EpixHD.com become available?

EpixHD.Com became available on June 9, 2010.

Can anyone access the online movies?

Only Cox customers who are subscribed to the following services can access EpixHD.com.

Important: You must be 18 or over to create an account on EpixHD.com. Each member of a household must register separately and use a unique user name.

  • Cox Advanced TV
  • Movie Pak with Epix or Epix à la carte
  • Internet service

    Customer does not have to subscribe to Cox High Speed Internet (CHSI) service.
     


 

System Requirements

Do I need any special equipment? Can I use my favorite browser?

The following list explains the system requirements a customer must have to access online movies through EpixHD.com.

 

Service Requirements

  • Cox Advanced TV
  • Movie Pak or EPIX à la carte
  • User ID and password

Supported Operating Systems

  • Windows Vista
  • Windows 7
  • Mac OS X 10.4 or higher

Supported Internet Browsers

  • Internet Explorer 7.0 or higher
  • Firefox 3.0 or higher
  • Safari 3.0 or higher
  • Google Chrome
  • JavaScript and Cookies must be enabled

Player requirements

  • Adobe Flash Player 10 or higher
  • High Speed Internet connection (575 Kbps minimum for HD content)


 

Access

How do I reach the website so I can watch the movies online?

Access EPIXHD.com from www.cox.com or www.EPIXHD.com and click the Sign Up link. That will walk you through the registration process.

 

Registration and Login

What do I have to do to get into the website?

The first time you access the website, you will be asked to register. After that, you can access website to choose the movies you want to watch.

Can I use my Cox.com login?

Yes. You can choose to use the same username and password for EpixHD.com as you do to log into your Cox.com account.

Why do I have to register?

Registering creates an account for you. After you log in the first time, you can access the website and movies again for 30 days without having to log in first. After 30 days, you will need to log in again and begin the 30-day process of no login.

Also, if you have children in the house, each of them can register as a user, as long as they are over 18 years old. They will enter their age as part of registration. If they later try to access a movie with a rating higher than R, they will be required to log in.

Who can see the information in my account / user profile?

No one, except you.

Does this mean I'm going to get junk email or spam from these movie sites?

No. Cox does not provide your email or account information to other vendors.

Does this mean I have to get my internet service through Cox?

No. You can continue using your current internet service provider.


 

Movie Ratings and Parental Control

Do the movies use the same rating as the ones on TV or in the cinema?

Yes. The ratings are:

 

Movie RatingDefinition
GGeneral Audiences - All ages admitted.
PGParental Guidance Suggested - Some material may not be suitable for children under 10.
PG-13Parents Strongly Cautioned - Some material may be inappropriate for children under 13.
RRestricted - Under 17 requires accompanying parent or adult guardian 21 or older.
NC-17No One 17 And Under Admitted

I don't want my child seeing movies with objectionable content. Can I control that with this movie website?

When a person tries to access a movie that is rated R or higher, the person is required to log in. Otherwise, there are no parental controls available as there are with Cox Advanced TV programs.


 

Playing the Movies

How do I find the movie I want?

From the EpixHD.com webpage, you can click a thumbnail for one of the popular movies shown in the wall, or you can enter a title, actor, or keyword in the Search Epix Movies box in the upper right corner.

Can I record a movie?

No, the movies are streamed to your computer. You cannot record the movies.

Can I watch the movie on a mobile device, like iPhone or Blackberry?

At present, the mobile devices do not support playback of the content.

Can I watch the movie if I'm traveling to another country?

Users must be inside the U.S. or one of its territories to be able to play the movies.

 


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