Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
Phone Tools Benefits and Features
Last Updated: Thu, 26 Mar 2015 > Related Articles
Learn information about the benefits and features of Phone Tools.
Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.net. For more information about Phone Tools, refer to About Phone Tools.
Phone Tools will give you quick and easy online access to:
- Review all calls - incoming and outgoing.
- Listen to and manage voice message.
- Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box.
- Manage features such as Call Forwarding and Do Not Disturb.
- Allow you to add multiple email addresses to receive notifications regarding voice mail.
Learn how to use Call History, Messages, and Settings in the following table.
Because the Call History page can be accessed at any time, it may not reflect all billable calls or match the phone bill statement.
|Settings||My Numbers are used as short cuts while setting up your phone features|
such as Call Forwarding destinations. You may store up to 10
numbers in this list.
View the following frequently asked questions about Phone Tools. If you have additional questions, you can contact us.
These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called.
It makes Call Forwarding extra easy. Enter up to 10 phone numbers in My Numbers -- numbers to which you are likely to forward your home phone, such as your work number, mobile phone, spouse or family number, group mailboxes, and additional home phone lines. Then click the Call Forwarding option. All of those numbers you entered will pop up as Forward To numbers you can simply click to select rather than enter manually each time.
Position the mouse cursor onto the left side of the slider bar on the media player and then click. The voice message rewinds to the point where you clicked.
No. Once the Delete button is clicked, the message is deleted and cannot be retrieved.
Make sure your speakers are turned ON. Also, the audio player has a volume slider to the right -- click and drag the slider to maximize the audio volume.
Make a new one in Phone Tools. Go to Phone Tools at http://phonetools.cox.net, sign in. If you forgot your login, click Forgot User ID / Password? and follow the prompts. Once signed in, click the Settings tab. Click Voice Mail. Next to Voice Mail PIN, click Change. Enter a new PIN number. It can be from four to eight digits long. Re-enter it to confirm. Then click Submit. Use this new PIN to retrieve voice mails from your home phone.