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Phone

Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Phone Tools Benefits and Features

Last Updated: Fri, 25 Jul 2014 > Related Articles

35 rated this

Summary

Learn information about the benefits and features of Phone Tools.

Solution

Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.net. For more information about Phone Tools, refer to the following articles.

Benefits

 

Phone Tools will give you quick and easy online access to:

  • Review all calls - incoming and outgoing.
  • Listen to and manage voice message.
  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box.
  • Manage features such as Call Forwarding and Do Not Disturb.
  • Allow you to add multiple email addresses to receive notifications regarding voice mail.

Features

 

Learn how to use Call History, Messages, and Settings in the following table.

 

FeatureDescriptionDetailsLink
Call History
  • Access to an online view of recent phone activity from selected filters -- All Calls, Incoming Calls, and Outgoing Calls -- up to 120 days.
     
    Note: Accounts with no activity for 90 days will automatically be opted out of call history. 
     
  • Accessing the feature will opt the users back in. However, any calls received between day 91 and the new access date, will not be available.
  • View, print, save, and delete incoming and
    outgoing call history (updated every 15
    minutes).
  • Add or edit contacts in your address book.
  • See date and time call occurred
  • Print and save call details
  • One-click access

Index of Phone Features

Messages
  • Access to all your voice messages online.
  • Listen to, download, view, or delete the transcribed text phone messages.
     
    Note: Computer must have audio capabilities and a media player.
     
  • View your voice mail messages as emails with Readable Voice Mail.
  • Manage your contacts.
  • See number used to leave message
  • See date and time recorded
  • One-click access
Settings
  • Access voice mail and all its features online.
  • Turn voice mail on and off.
  • Choose from a variety of Call Forwarding
    options.
  • Maintain privacy.
  • Notifications of incoming calls while on the phone.
My Numbers are used as short cuts while setting up your phone features
such as Call Forwarding destinations. You may store up to 10
numbers in this list.

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