• Español
  • Select a Location
    Select a Location


    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

Back Print Article

Using Busy Line Redial

Last Updated: Tue, 03 Nov 2015 > Related Articles

31 rated this


The *66 and *86 features of your home phone allows you to manage a busy line. Follow these steps to activate or cancel a busy line redial.


Activating Busy Line Redial

  1. If the number you call is busy and you hear a busy signal, hang up the handset.
  2. Lift the handset and listen for a normal dial tone.
  3. Press *66 or on a rotary phone, dial 1166, then hang up the phone.
  4. Your phone will continue to monitor the number for up to 30 minutes and a special callback ring alerts you if the line becomes free.
  5. When the special ring back alerts you the line is free, pick up your phone and you will be automatically connected.

    Your line will continue to attempt to connect you for up to 30 minutes, see Canceling a Busy Line Redial Call Back Request to return to normal use.

Canceling a Busy Line Redial Callback Request

If you wish to disable the feature, prior to the 30 minute limit, complete the following.

  1. Lift the handset and listen for a normal dial tone.
  2. Press *86. On a rotary phone, dial 1186.
  3. Listen for the confirmation tone or announcement.
  4. Hang up the handset.

This service does not work with: 800 numbers, 900 numbers, numbers outside the specified service area, or lines where Call Forwarding and some other call services have been activated.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?