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Voice Mail Feature Specifications
Last Updated: Wed, 09 Jul 2014 > Related Articles
View information on voice mail specifications, such as message length and storage limits.
|Category||Feature / Capability||Description||Values|
|Mailbox Features||Mailbox Size||Maximum amount of voice messages that can be left in a telephone mailbox.||30 MB - about 45 minutes|
|Maximum Message Length||Maximum length of a voice message that can be left in the mailbox.||3 minutes|
|Days Messages Kept|
Number of days a saved message can be kept in the mailbox.
Once this age has been reached, the message will automatically be deleted from the mailbox.
|Language Options||When setting up your mailbox, or at any time in the future, you can select English or Spanish as the default user interface language for the mailbox.||English or Spanish|
|Logins||Fast Login||All mailboxes will be set to Fast Login so that when you call from your Cox home phone, you will be prompted for your PIN, as opposed to having to re-enter your mailbox number.||Enabled by Default|
|PIN Skip||Allows you to access voice messages without having to enter a PIN number.||Off by Default|
|Allowed Login Attempts||For security reasons, your voice mailbox will lock up if incorrect PIN numbers are entered six times in a row. The mailbox will unlock automatically after 1 hour. You may call Cox and provide authorization to have the mailbox unlocked or your PIN reset sooner.||6 failed attempts cause|
|Greetings||Number of Personal Greetings||5 standard. 1 additional if a Group mailbox is enabled.||6 total|
|Recorded Name Greeting|
The system default greeting is: "Recorded name" can't take your call now. Please leave a message.
This message plays if no other greetings are recorded or selected.
|Custom Recorded Greeting.||The custom greeting is a greeting you record for callers to leave you a message.||N/A|
|Maximum Greeting Length||The maximum length a greeting can be.||3 minutes|
|All Calls Greeting||The greeting that is used when no other greeting types are enabled.||N/A|
|No Answer Greeting||Lets you create a greeting that activates only when the line is not in use and goes unanswered.||N/A|
|Busy Greeting||Lets you create a greeting that activates only when the line is in use and busy.||N/A|
|Out of Hours Greeting||Lets you create a greeting that activates only during the times and days defined as non-business hours.||N/A|
|Extended Absence Greeting||Lets you create a greeting that supersedes all other greetings and is designed for extended absence such as vacation or out of office. When this feature is turned on, the greeting plays; however, no new messages can be left in the mailbox. You can also turn on the setting that permits voice mails to be left in the mailbox during your absence.||N/A|
|Inbound Calls Greeting (Group Mailbox)||When a Group of mailboxes, also called Family or Extension mailboxes, is enabled, this greeting serves as the main greeting to the main mailbox.||N/A|
|Message Playback Options||Play Message||Upon login, the system will automatically enter the subscriber into the Play menu if new messages are present. The subscriber may replay, skip, delete, forward, or save a message.||N/A|
|Automatic Call Back|
During or after listening to a voice message, you can dial 21 and the system will dial the number of the person who left you the message, provided the caller did not block their number.
Limits on who can be called back may vary by market. Long distance calls will be charged based on your Cox Phone Plan.
|Forward a Message||Lets you forward a message to either a phone number or a distribution list.||N/A|
|Delete a Message||Lets you delete messages from the mailbox. Deleted messages can be un-deleted if this action is taken prior to hanging up. Otherwise, deleted message cannot be retrieved.||N/A|
|Save Message||If saved, a message will remain in the mailbox until it reaches the maximum age of 31 days or is deleted by the subscriber.||31 days|
|Delete Confirmation||This is a message stating that a voice mail will be deleted, just before the system deletes it.||Disabled by default|
|Sending Messages||Create and Send Message||Lets you create a new voice message from scratch and send it to another number.||N/A|
|Urgent / Confidential||When sending a message, you can set the priority to urgent or normal and the confidentiality to confidential or not-confidential.||N/A|
|Distribution Lists||Distribution Lists||You can create up to 10 named distribution lists to use for outgoing messages.||Max 10 lists|
|List Settings||Each distribution list can contain up to 15 entries each.||15|
|Notifications||Message Waiting Indicator (MWI)||When a new message is present, the indicator light on the phone is illuminated. Also, the dial tone will make a stutter sound.||N/A|
|Outdial Notification||Programs the system to call another phone number whenever a new message is deposited in your mailbox. When answered, the call informs the called party that a new message has arrived. The message can be played if you don't hang up.|
|Paging Notification||When a new message is left in your mailbox, the system places a page to a pager number you pre-select.|
If you have Cox Internet service with Phone Tools, you can set the phone to send you an email whenever a new voice message arrives.
The voice message can be attached as a file. If you don't have Phone Tools, call us and we will enable a similar service for you.
|Scheduling||Notifications may be scheduled based on days and times.|
|Duration Notification||Tells you the length of the voice mail prior to playing the message. See Voice Mail FAQs to disable this feature||N/A|
|Group Mailbox||Allows you to create up to 4 secondary mailboxes per voice mail account. There is no additional charge. These mailboxes, formerly called Family or Extension mailboxes, let you set separate mailboxes and access for members of the household.||4 secondary mailboxes|
|Initial setup||Call a Cox customer service representative to set up the Group mailbox service. Once the mailboxes are set up, you can turn them on and off by pressing 621 from the Main menu.||On / Off capability|
|Multi-Line Mailbox||Multi-Line Mailbox||Allows you to assign up to 5 additional phone lines to your primary mailbox. Additional charges may apply for each additional line that is associated with the mailbox.||6 total lines|
|Initial setup||Call a Cox customer service representative to assign different phone lines to the mailbox. When multiple lines are associated with a mailbox, the user experience and administration options change somewhat. You will be told which line a message was sent to, and have the ability to set different greetings for each line.|
|Reminder Service||Reminder Service|
|Allows you to set specific dates and times when the system will call the number you specify. This service is often called “wake-up call” as it is often used as an alarm clock alternative.|
|Scheduling||Lets you schedule a reminder based on a day of the week and time.|
|Snooze||Lets you set up a second call-back after a specified period of time.|