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Spam Resource Center

Last Updated: Fri, 23 Jan 2015 > Related Articles

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Information on spam and anti-spam resources.


Welcome to the Cox Spam Resource Center. Here you will find information on what spam is, how it affects you, and what you can do about it. In addition, you will also find tips and tools for managing spam.
See also: Managing Spam Settings in McAfee Security Center Console

General Information

Unwanted email, commonly referred to as spam, has become a tremendous problem for everyone connected to the Internet, including consumers, businesses and Internet service providers (ISPs) like Cox Communications. The Internet has been overwhelmed with spam that is often offensive, both in volume and content. A great deal of time, money and good will is spent by legitimate Internet users and Internet Service Providers, like Cox, in dealing with the problem.

The War on Spam

Cox provides anti-spam service to further combat unwanted junk email. This service is called SpamBlocker and is provided at no charge to Cox High Speed Internet customers.
SpamBlocker is a network-based, anti-spam solution that will scan incoming email. It is compatible with any email client, including Cox WebMail and operating system (MS-Windows and Apple Macintosh) because it scans email before you see it. SpamBlocker is more than 90 percent effective in eliminating spam. By default, the Cox Spam Blocker is set to delete incoming junk email.
Cox has taken other steps to address the issue of spam and how to prevent it:

  • Privacy Protection - Cox does not sell any of our customer's email addresses. We value you as a customer and your privacy is important to us. View Cox's Privacy Policy.
  • Blocking Spammers - Known spam abusers are blocked from sending spam over the Cox network. Staff members and special software are dedicated to searching outgoing and incoming email. Those senders tagged as spammers are blocked from sending large-batch emails.

Additionally, there are steps that you can take to reduce the amount of incoming and outgoing spam. Refer to Protect Yourself from Spam

Before You Begin

If your computer is using security software, check its spam settings to ensure they are not interfering with your Cox.net spam settings. If you are using Cox Security Suite Powered by McAfee, see Managing Spam Settings in McAfee Security Center Console.
Cox Spam Blocker filters email for viruses and other potentially abusive messages by default for all email addresses.

  1. Change the Spam Blocker setting.
  2. Sign in to Internet Tools.
  3. Change your Spam Blocker settings.
  4. Configure SpamBlocker.

    • Once you have signed in to Internet Tools and are ready to change your SpamBlocker account, you will be given the choice of three configuration options, including:
    • Automatically delete incoming junk email - You can set SpamBlocker to identify unwanted email and remove it before you ever see it. There is a small chance that this option may delete an item that you wish to keep (for example, a newsletter you signed up for). To view all email before it is deleted, select the Place the email in the Spam folder option in WebMail.
    • Send suspected junk email to your SpamBlocker folder in Webmail – SpamBlocker will identify unwanted email, then deliver the email to a Spam folder in WebMail. Mail in the SpamBlocker folder is deleted 21 days after receipt.
    • Tag incoming email as "spam" and receive it in the Inbox - The word "Spam" appears in the subject line. The email will not be moved or deleted from the Inbox.

You can go back to Internet Tools to change this configuration at any time, or make changes on the SpamBlocker settings page of your WebMail settings.

Reporting Spam

Spammers are very inventive and come up with new ways of submitting unwanted email every day. Cox and its partners are working diligently to provide the very best experience to every Cox High Speed Internet customer.
In the event you receive an email that SpamBlocker did not detect as spam, you can send it to Cox for review. We will then work with our partners to ensure that this type of unwanted email is added to the list to be blocked.
Additionally, if SpamBlocker identifies an email as Spam but you believe it is not, you can submit this to Cox as well. We will then work with our vendors to ensure that this type of email is not flagged in the future. This is known as a “false positive”.
To submit an email as spam, refer to Report Abuse - Spam, Phishing, Viruses and More.

All suspect and false positive email must be forwarded as an attachment. Do not just forward the message.

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