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About the Cox Anti-Virus Resource Center

Last Updated: Tue, 18 Feb 2014 > Related Articles

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Learn about our anti-virus resources, available for both Windows and Mac systems.


Want to learn the features of the Cox Anti-Virus Resource Center? Here you will find information on what a virus is, how it affects you, and what you can do about it. In addition, you will also find tips and tools for avoiding, detecting and eliminating viruses.

For more information, see View Virus Threat Maps With McAfee Security Center.


General Information


There are three main types of computer viruses.

  • Virus: A program that attempts to cripple your computer by infecting key files and spreading itself to others. It might change critical files or perform unwanted functions like erasing your hard drive.
  • Trojan Horse: Will leave your computer accessible for other people to use. For instance, a common Trojan Horse is Back Orifice. Once a Trojan Horse is installed, it may bounce through your machine as a way to cover its tracks and do other damage. A Trojan Horse gives the hacker access to all the information stored on your hard drive, so he can read your files and personal information, or use your computer to store data, send email, and the like.
  • Worm: Will travel from system to system, gather information, and then send it on, also doing collateral damage along the way.

The War on Viruses


Cox email service provides built-in anti-virus protection to help defend Cox High Speed Internet customers from receiving hazardous computer viruses through email. This free service is automatically activated and does not need to be installed. Customers do not need to contact Cox in order to benefit from this service.

It works as follows:

  • Messages sent to Cox customer email accounts on the cox.net domain, meaning those ending with @cox.net,  will be checked for viruses before being delivered to the customer inbox or WebMail.
  • If a known virus is detected the service will silently discard the entire email. Cox used to notify senders about messages that have been discarded due to detection of a virus, but discontinued this notification process based on customer feedback.
  • Cox does not read the content, meaning the text, of your email messages. This automated solution only detects known viruses.

Although the Cox anti-virus solution will provide protection against viruses transmitted by email, we still recommend the use of anti-virus software on your computer, which will protect you from viruses transmitted through websites, Internet downloads, discs, and portable drives. 

Note: The email virus protection service will not prevent downloading of virus-infected files, nor will it remove viruses already present on your computer.  


How can I avoid getting viruses?

Viruses are designed not only to infect you, but also to spread themselves. Some viruses read your email address book, and email themselves to everyone in the book. Other viruses attach themselves to every outgoing email. Below are a few simple steps to help you avoid receiving a virus:

  • Do not open an email attachment if you do not know the sender, or the message text, or if the attachment name seems odd.
  • Scan all attachments and files you receive with a frequently-updated anti-virus program.
  • Do not download from sites you are unfamiliar with or sites that may be questionable.

What can I do if I get virus?

Do as little as possible on your computer because every click could spread the infected program. Immediately update your anti-virus software, and run a full virus scan on your computer. If your virus scanning software is properly updated it should remove the infected files.

In the event you receive an email that contains a virus, you can send it to Cox for review. We will work with our partners to ensure that this type of virus is detected in the future.

To submit an email, forward the email virus to VirusReport@cox.net.

Note: All suspect and false positive emails must be forwarded as an attachment.

How do I automatically delete Virus Notifications?

Most email software can be setup to automatically delete virus notifications. This can be done by setting up specific rules within your email software.

Is Cox also offering anti-virus protection?

Yes. Cox has implemented email anti-virus filters that will help to better protect you from destructive Internet viruses that spread through email. Our email anti-virus system will scan and clean messages sent to you in email, removing known viruses that may be attached

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