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Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem

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ARRIS / Surfboard SB6182

Last Updated: Tue, 20 Sep 2016 > Related Articles

14 rated this

Summary

Learn about the available ports and an explanation of the status lights on an ARRIS / Surfboard SB6182 cable modem.

Solution



The ARRIS / Surfboard SB6182 is a DOCSIS 3.0 device offering 8 x 4 channel bonding.
 

Front View


front


After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


back


The ARRIS / Surfboard SB6182 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
POWER

power

OffNo powerVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A
RECEIVE 

receive

FlashingScanning for downstream channelVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the computer to the Internet established on one channelN/A
Solid BlueNone - operating on more than one channel (downstream bond mode)N/A
SEND

send

OffUpstream channel inactiveVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingScanning for upstream channelVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the Internet to the computer established on one channelN/A
Solid BlueNone - operating on more than one channel (upstream bond mode)N/A
ONLINE

online

OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - operationalN/A
FlashingNone - scanning for configuration parametersN/A
LINK

link

OffNo devices connectedVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingNone - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modemN/A
Solid BlueNone - connected to 1000 MbpsN/A
Solid AmberNone - connected at 10 or 100 MbpsN/A

MAC Address


mac address label


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources


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