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ARRIS / Motorola SBG6782 WiFi Cable Modem

Last Updated: Fri, 29 Aug 2014 > Related Articles

13 rated this

Summary

Learn about the available ports and an explanation of the status lights on an ARRIS / Motorola Surfboard SBG6782 WiFi cable modem.

Solution


 


Learn about the available ports and an explanation of the status lights on a ARRIS / Motorola Surfboard SBG6782 or SBG6782-AC WiFi cable modem.

Front View

  
Front View of SBG6782 modem
 
After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

 
 Back View of SBG6782 modem

 
The ARRIS / Motorola SBG6782 has the following ports available on the back of the WiFi modem:

  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem.
  • CABLE - Connect your coaxial cable line to this port.
  • AC IN - Connect the supplied power cord to this port.

Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
Power
 
Power icon
OffNo Power.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A

Receive 
 

Receive icon

 

FlashingScanning for downstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (downstream bond mode).N/A

Send

 
Send icon

OffUpstream channel is inactive.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingScanning for upstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the Internet to the computer is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (upstream bond mode).N/A

Online

 
Online icon

OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Cable modem is operational.N/A
FlashingNone. Scanning for configuration parameters.N/A

Wireless
 

 Wireless icon
 

OffNo WiFi client associated wtih the WiFi cable modem.N/A
Flashing Green2.4 GHz encrypted Wi-Fi enabled.N/A
Solid Green2.4 GHz wireless connection with encrypted activity
between the gateway and a Wi-Fi enabled
device.
 N/A
Flashing Amber2.4 GHz unencrypted Wi-Fi enabled. Flashes during the wireless pairing process and lights solid green after five
seconds or less.
 N/A

Wireless
 

 Wireless icon
 

OffNo WiFi client associated wtih the WiFi cable modem.N/A
Flashing Green5.0 GHz encrypted Wi-Fi enabled.N/A
Solid Green5.0 GHz wireless connection with encrypted activity
between the gateway and a Wi-Fi enabled
device.
 N/A
Flashing Amber5.0 GHz unencrypted Wi-Fi enabled. Flashes during the wireless pairing process and lights solid green after five
seconds or less.
 N/A
MoCA
 

MoCA icon
Flashing GreenNone. MoCA activity in progress.N/A
Solid GreenNone. MoCA-enabled device is connected
and running.
N/A

MAC Address / WiFi Network Name and Password Label
  
MAC Address on SBG6782 modem


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

 


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