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Cisco DPC3000

Last Updated: Mon, 12 Jan 2015 > Related Articles

14 rated this

Summary

Learn about the available ports and an explanation of the status lights on a Cisco DPC3000 cable modem.

Solution


Installation

 

If you need help setting up your cable modem, refer to the following articles.


The Cisco DPC3000 is a DOCSIS 3.0 cable modem. If this modem is used with the Ultimate Internet, only available in limited markets, and a Microsoft operating system other than Vista or Windows 7, the registry keys must be updated to enable maximum speed performance.


Front View


Front View DPC3000 modem


After the cable modem has successfully registered on the network, the POWER, DS, US and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


Back View DPC3000 modem


The Cisco DPC3000 has the following ports available on the back of the modem:

  • REBOOT - Used to reset the modem.
  • ETHERNET - Connects to the Ethernet port on your computer.
  • USB - Connects to the USB port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • POWER - Connects the cable modem to the power adapter.

    Note: The REBOOT button is for maintenance purposes only. For more details, refer to the Modem Lights section.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.


Modem LightStatusProblemSolution
POWERSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
DS(Downstream)Solid GreenNoneN/A
Blinking GreenSearching for cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
US (Upstream)Solid GreenNoneN/A
Blinking GreenModem registering with headend - looking for upstreamVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem offlineVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNoneN/A
OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
LINKSolid GreenSingle device connected to either the Ethernet or USB port and no data is being sent to or from the modemN/A
Blinking GreenSingle device connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modemN/A
OffNo devices connectedVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

MAC Address Label


MAC Address for DPC3000 modem


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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