Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem
Last Updated: Mon, 03 Oct 2016 > Related Articles
Learn about the available ports and an explanation of the status lights on the DPQ3925 WiFi Internet and Telephone modem.
For installation instructions, refer to the following articles.
The Cisco DPQ3925 is a DOCSIS 3.0 wireless residential gateway with an embedded digital voice adapter. It is a high-performance home gateway that combines a cable modem, two-line digital voice adapter, router, and wireless access point in a single device. This gateway is a cost-effective voice and networking solution for both the home and small office.
- Provides a faster connection to the Internet and can be activated for up to two phone lines.
- Requires subscription to Cox Digital Telephone, Cox High Speed Internet service, or both.
After the gateway is successfully connected to the network, the POWER, DS, US, ONLINE, ETHERNET (1-4), USB, WIRELESS LINK, SETUP, TEL1, TEL2, and BATTERY indicators illuminate continuously to indicate that the gateway is online and fully operational. For more details, refer to the Gateway Lights section.
The gateway includes the following connection ports:
- POWER - Connects the wireless home gateway to the AC power source
- ETHERNET (1-4) - Connects to the Ethernet port on your computer or your home network
- USB - Connects to the USB port on your computer
- TELEPHONE 1 and 2 - Connects to home telephone wiring and to conventional telephones for or fax machines
- RESET - Used by Cox maintenance to reset the cable modem - may delete all previous settings
- WIRELESS SETUP - Activates Wireless Protected Setup (WPS), which allows you to add wireless devices to the wireless network of the residential gateway
- CABLE - Connects to an active cable signal from your service provider
|Off||No power||Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.|
|Blinking Green||Gateway establishing a connection from the Internet to the computer||Verify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.|
|Blinking Green||Gateway trying to connect to service - looking for upstream||Verify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.|
|Off||Gateway establishing a connection from the computer to the Internet||Verify all cable connections and try resetting the gateway. If cable is OK and gateway reset does not work, contact Customer Support.|
|ETHERNET 1-4||Solid Green||None - a device is connected to the Ethernet port||N/A|
|Blinking Green||None - a device is connected to the Ethernet port and data is being sent to or from the gateway||N/A|
|WIRELESS LINK||Solid Green||None - the Wireless Access Point is operational||N/A|
|Blinking Green||None - data is being transferred over the wireless connection||N/A|
|Off||The wireless access point has been disabled by the user|
|Solid Green||None. Indicates service is enabled||N/A|
|Blinking Green||None - Line 1 or Line 2 is in use||N/A|
|BATTERY||Solid Green||None - battery is charged||N/A|
|Blinking Green||Battery charge is low||Make sure the power cord is connected to the unit and an active power source. If the battery is over seven years old, contact Customer Support.|
|Off||No battery in the unit.||Contact Customer Support.|