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Cox Connect Features

Last Updated: Thu, 01 Sep 2016 > Related Articles

27 rated this

Summary

Learn about the Cox Connect app for iPhone, iPod Touch, and Android platform including details about the modules, requirements, and supported operating systems.

Solution

Cox Connect is your gateway for Cox Digital Telephone and Cox Advanced TV on your iPhone, iPod Touch, iPad, or Android device. Cox Connect is a free app that allows you to manage your home phone calls, view TV listings, schedule DVR recordings, and get helpful tips about Cox services.
 

Cox Connect Dashboard

When you log in to Cox Connect, you will be shown the Cox Connect dashboard. The dashboard presents cards that show the most important information about your account and service. Shown below are the cards available. See examples of the different cards present on the Cox Connect Dashboard below.
 

Dashboard CardDescription
My Bill

View your most recent statement balance and due date. Link to make a payment and see more billing details.
 

Cox Connect App My Bill card

Phone Tools

See how many new voicemails have been received and link to voicemails, missed calls and phone settings.
 

Cox Connect App Phone Tools card

Appointment

View the scheduled time of the appointment. Within an hour of your window this card will how you the ETA for the service agent to arrive. Links to change the appointment time or cancel the appointment.

Note: This card will only appear if you have a scheduled appointment.
 

Cox Connect App Appointment card

Store Locator

Locate the closest store and distance to that store. Tap on the card to get to a full view of the map and a link is available to provide driving directions.
 

Cox Connect App Store Locator card

WiFi Hotspots

Locate the closest CableWiFi® or Cox WiFi hotspot location. Tap on the card to get to a full view of the map and a link is available to provide driving directions.
 

Cox Connect App WiFi Hotspot card

Outage

Displays if there is an outage in your area. It will show you the estimated time that the issue will be resolved.
 

Cox Connect App Optage card

Internet

Available to customers that have certain Cox provided modems. This card will show your current internet connectivity status and provides links to the internet section where you can update your internet settings.
 

Cox Connect App Internet card
 

For a list of eligible devices, refer to Managing Your In-Home Network with My WiFi.
 

To learn more about using this feature, refer to Managing Your In-Home Network with Cox Connect.

 

Cox Connect Menu

The Cox Connect menu displays icons that you tap to access each of the modules.
 

Menu OptionsDescription
My BillView account alerts and make payments using View / Pay Bill via Cox Connect.
Internet / In-Home Network

View and manage your Cox in-home network. You can complete the following using the app. 

  • View and Change the Wireless Network Name (SSID) and Password
  • Name and Rename Devices
  • View Signal Strength of Connected Devices
  • Reboot Modem
Phone ToolsBrowse through your Home Phone call logs, check voice mail, change settings on your home phone for call forwarding, and manage other features.
TV ListingsBrowse through available channels on your Cox TV, search for specific programs, set up reminders for programs, and schedule recording of TV programs and movies remotely.
Store LocatorLocate stores in your area or by zip code and see store details such as hours of operation and services.
WiFi HotspotsLocate CableWiFi® and Cox WiFi hotspot locations available to Cox High Speed Internet customers.
SupportFind information to help you use the Home Phone and TV & DVR modules, and access Bill Pay.


Requirements

  • The Home Phone and TV & DVR modules require authentication. You must log in using your registered Cox User ID and password to access these modules. If you do not currently have a user ID and password on Cox.com, you must create one before you can log in to the Home Phone and TV / DVR modules in Cox Connect. See Cox.com Account Registration and Preferences.
  • You must subscribe to Cox Digital Telephone or Cox Advanced TV to access and use the Home Phone and TV & DVR modules. If you have not subscribed to a service, you can still tap the module's icon, but you will see a message stating that you are not subscribed to the service.

Supported Operating Systems

Cox Connect is only available on the following operating systems.

  • iPhone and iPod Touch, iOS 8.0 and above
  • iPad iOS 8.0 and above

    Apple App store banner

  • Android OS versions 4.4 and above

    Google Play store banner

Note: Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.
 

Troubleshooting

If you run into an issue using the Cox Connect app, there are a few things you can try.
 

Android

  1. Verify that you have the latest version of the app. To do that, open the Play Store app, then select Menu > My Apps & Games to see if there is an update available for Cox Connect.
  2. If you do have the latest version, then try to clear the app from memory and relaunch it. Do this by tapping on your phone’s menu button (rectangle button on the right on Samsung devices and the square on the right on Nexus devices.) Then you will be presented with a scrollable list of running apps. Simply swipe the Cox Connect app to the right or left to clear it from memory and then open the app again.
  3. If that does not work, you can try clearing the app’s data. Navigate to Settings > Apps > Cox Connect > Storage > Data. Tap OK to clear the data and relaunch the app.
  4. If none of these steps have worked and you are still having an issue, you can send us feedback from within the app. Email us by going to the app’s Main Menu > Settings > Share Your Feedback. This will allow you to send an email to both our development and support teams to look into your issue.

iOS

  1. Clear the app from memory by double clicking on the home button, which opens a scrollable list of running apps. Simply swipe the Cox Connect app up to clear it from memory and then relaunch the app.
  2. If that does not work, try restarting your device.
  3. If your problem persists after restarting your device, delete and reinstall the app.
  4. If you are still having an issue, you can send us feedback from within the app. You can email us by going to the app’s Main Menu > Settings > Share Your Feedback. This will allow you to send an email our development and support teams to look into your issue.

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