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Cox Connect Features

Last Updated: Wed, 17 Aug 2016 > Related Articles

26 rated this

Summary

Learn about the Cox Connect app for iPhone, iPod Touch, and Android platform including details about the modules, requirements, and supported operating systems.

Solution

Cox Connect is your gateway for Cox Digital Telephone and Cox Advanced TV on your iPhone, iPod Touch, iPad, or Android device. Cox Connect is a free app that allows you to manage your home phone calls, view TV listings, schedule DVR recordings, and get helpful tips about Cox services.
 

Cox Connect Menu

The Cox Connect menu displays icons that you tap to access each of the modules.
 

Menu OptionsDescription
My BillView account alerts and make payments using View / Pay Bill via Cox Connect.
Internet / In-Home Network

View and manage your Cox in-home network. You can complete the following using the app. 

  • View and Change the Wireless Network Name (SSID) and Password
  • Name and Rename Devices
  • View Signal Strength of Connected Devices
  • Reboot Modem
Phone ToolsBrowse through your Home Phone call logs, check voice mail, change settings on your home phone for call forwarding, and manage other features.
TV ListingsBrowse through available channels on your Cox TV, search for specific programs, set up reminders for programs, and schedule recording of TV programs and movies remotely.
Store LocatorLocate stores in your area or by zip code and see store details such as hours of operation and services.
WiFi HotspotsLocate CableWiFi® and Cox WiFi hotspot locations available to Cox High Speed Internet customers.
SupportFind information to help you use the Home Phone and TV & DVR modules, and access Bill Pay.


Features

  • My Equipment Card - Provides you with the ability to reset your digital receiver or modem.
  • Service Appointment - Allows you to manage your service appointments, including canceling and rescheduling. For more information, refer to Managing Service Appointments.
  • Outage Alert - Displays declared outages and Estimated Time of Resolution (ETR) using the same information available on Cox.com.
     
     

Requirements

  • The Home Phone and TV & DVR modules require authentication. You must log in using your registered Cox User ID and password to access these modules. If you do not currently have a user ID and password on Cox.com, you must create one before you can log in to the Home Phone and TV / DVR modules in Cox Connect. See Cox.com Account Registration and Preferences.
  • You must subscribe to Cox Digital Telephone or Cox Advanced TV to access and use the Home Phone and TV & DVR modules. If you have not subscribed to a service, you can still tap the module's icon, but you will see a message stating that you are not subscribed to the service.

Supported Operating Systems

Cox Connect is only available on the following operating systems.

  • iPhone and iPod Touch, iOS 8.0 and above
  • iPad iOS 8.0 and above

    Apple App store banner

  • Android OS versions 4.4 and above

    Google Play store banner

Note: Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.


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