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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Changing a Secondary User Password Using Internet Tools

Last Updated: Mon, 18 Aug 2014 > Related Articles

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Learn how to change a lost or forgotten secondary user password.


Complete the steps below to change a secondary user password.

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.


From the main page of Cox.com, click the My Account tab.

My Account


Enter primary User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot User ID / Password? link.

Sign In


Under the Change My Services section located on the right side of the page, click the Manage Profile button.

Manage Profile


In the Add & Manage Users section, click the Edit link.

add and manage users


Select the User ID you want to change the password for and click the Modify button.

List of users


Enter a new password using the following steps.

  1. In the Password: field, enter a secure password for the new account.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: The secure password:
    • Must be between 8 and 24 characters long
    • Must include at least one letter and one number
    • May include special characters !@#$%^*()
    • Is case sensitive, so SaMpLe4 is different than sample4
    • Must not include any form of the word password
    • Must not be the same as the username
  3. Click Submit.


Result: The Change Password confirmation window displays.

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