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Changing an Authorized User Password in My Account

Last Updated: Thu, 19 Nov 2015 > Related Articles

57 rated this


Learn how to change a lost or forgotten secondary user password.


Complete the steps below to change a secondary user password.

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.

In a web browser, go to www.cox.com.
Click Sign In My Account.

  1. Click the Profile and Settings link. 
  2. From the My Account Sign In page, enter your primary User ID and Password, then click Sign In.


  • You must log in as the primary Account Holder to create or modify an Authorized User.
  • If you do not remember your password, click the Forgot User ID / Password? link.
From the My Account Overview window, click Manage Profile.

manage profile

Result: The My Account Profile & Settings window displays.
From the My Account Profile & Settings page, click Edit under My Account Profile & Settings.

manage users edit button
To change the password, select an Authorized User ID and click Modify.

select user and click modify

Result: The Modify Authorized User window displays.

Create a new password using the following steps.

  1. In the Password: field, enter a secure password.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: Only passwords meeting the below minimum strength requirements are allowed.
    • Must be between 8 and 24 characters long
    • Must include both letters and numbers
    • Must not include any form of the word password
    • Must not include customer's user ID
    • May include special characters: !@#$%^*()
    • Is case sensitive, so SaMpLe24 is different than sample24
  3. Click Submit.


Result: A confirmation window displays the changes and a confirmation email or letter is sent.

Click Continue.

Result: The Authorized Users window displays.

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