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Changing an Authorized User Password in My Account

Last Updated: Fri, 03 Jun 2016 > Related Articles

61 rated this

Summary

Learn how to change a lost or forgotten secondary user password.

Solution

Complete the steps below to change a secondary user password.
 

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.


1

In a web browser, go to www.cox.com.

2

Click Sign In My Account.

3
  1. Click the Profile and Settings link.
  2. From the My Account Sign In page, enter your primary User ID and Password, then click Sign In.

Notes:

  • You must log in as the primary Account Holder to create or modify an Authorized User.
  • If you do not remember your password, click the Forgot User ID / Password? link.
4

From the My Account Overview window, click Manage Profile.
 

manage profile
 

Result: The My Account Profile & Settings window displays.

5

From the My Account Profile & Settings page, click Edit under My Account Profile & Settings.
 

manage users edit button

6

To change the password, select an Authorized User ID and click Modify.
 

select user and click modify
 

Result: The Modify Authorized User window displays.

7

Create a new password using the following steps.

  1. In the Password: field, enter a secure password.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: Only passwords meeting the below minimum strength requirements are allowed.
    • Must be between 8 and 24 characters long
    • Must include both letters and numbers
    • Must not include any form of the word password
    • Must not include customer's user ID
    • May include special characters: !@#$%^*()
    • Is case sensitive, so SaMpLe24 is different than sample24
  3. Click Submit.
     

password
 

Result: A confirmation window displays the changes and a confirmation email or letter is sent.

8

Click Continue.
 

Result: The Authorized Users window displays.


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