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Changing a Secondary User Password Using Internet Tools

Last Updated: Mon, 18 Aug 2014 > Related Articles

48 rated this

Summary

Learn how to change a lost or forgotten secondary user password.

Solution

Complete the steps below to change a secondary user password.


Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.


1

From the main page of Cox.com, click the My Account tab.
 

My Account

2

Enter primary User ID and Password, then click Sign In.


Note: If you do not remember your password, click the Forgot User ID / Password? link.
 

Sign In

3

Under the Change My Services section located on the right side of the page, click the Manage Profile button.
 

Manage Profile

4

In the Add & Manage Users section, click the Edit link.
 

add and manage users

5

Select the User ID you want to change the password for and click the Modify button.
 

List of users

6

Enter a new password using the following steps.

  1. In the Password: field, enter a secure password for the new account.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: The secure password:
    • Must be between 8 and 24 characters long
    • Must include at least one letter and one number
    • May include special characters !@#$%^*()
    • Is case sensitive, so SaMpLe4 is different than sample4
    • Must not include any form of the word password
    • Must not be the same as the username
  3. Click Submit.
     

password


Result: The Change Password confirmation window displays.


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