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Joohong SL2810 Cable Modem

Last Updated: Wed, 21 May 2014 > Related Articles

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Summary

Learn about the available ports and an explanation of the status lights on a Joohong SL2810 cable modem.

Solution


Installation

If you need help setting up your cable modem, refer to the following articles.


The Joohong SL2810 is a DOCSIS 2.0 cable modem.


Front View
 


After the cable modem has successfully registered on the network, the PWR, ACT, and USB or LAN indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View
 


The Joohong SL2810 has the following ports available on the back of the modem:

  • PWR - Connects the cable modem to the power adapter.
  • USB - Connects to the USB port on your computer.
  • LAN - Connects to the Ethernet port on your computer.
  • CC - Connects to the cable wall outlet.

Modem Lights


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
 

Ethernet Connection - Modem functioning correctly
 

USB Connection - Modem functioning correctly
 

Modem Looking for Cable Connection

Modem LightStatusProblemSolution
PWRSolid GreenNone. Power is properly connected.N/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
ACTSlow
Flashing
Searching for cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
Fast Flashing ModemSearching for cable connectionIf this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “CM” MAC address. View MAC Address Label
OffNo connection cableVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
DATFlashing GreenNone. Modem is transferring data.N/A
LANSolid GreenNone. Successfully found the computer through an Ethernet connectionN/A
OffNo Ethernet found.Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone. Successfully found the computer through USB connectionN/A
OffNo USB found.Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label
 


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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