• Shopping Cart
  • FPO ImageContact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

Internet

Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem

Back Print Article

Joohong SL2810

Last Updated: Thu, 04 Aug 2016 > Related Articles

1 rated this

Summary

Learn about the available ports and an explanation of the status lights on a Joohong SL2810 modem.

Solution



The Joohong SL2810 is a DOCSIS 2.0 cable modem.


Front View


Front View


After the cable modem has successfully registered on the network, the PWR, ACT, and USB or LAN indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


Back View


The Joohong SL2810 has the following ports available on the back of the modem.

  • PWR - Connects the cable modem to the power adapter
  • USB - Connects to the USB port on your computer
  • LAN - Connects to the Ethernet port on your computer
  • CC - Connects to the cable wall outlet

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.




Ethernet Connection - Modem functioning correctly



USB Connection - Modem functioning correctly



Modem Looking for Cable Connection

Modem LightStatusProblemSolution
PWRSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
ACTSlow
Flashing
Searching for cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
Fast Flashing ModemSearching for cable connectionIf this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “CM” MAC address. View MAC Address Label
OffNo connection cableVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
DATFlashing GreenNone - transferring dataN/A
LANSolid GreenNone - computer detected through an Ethernet connectionN/A
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone - computer detected through USB connectionN/A
OffNo USB foundVerify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label


MAC Address Label


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article