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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Accessing the Internet Speed Check Tool

Last Updated: Tue, 07 Apr 2015 > Related Articles

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Summary

Learn to access and run a speed test that measures latency, download, and upload speeds on the Cox network.

Solution

Use the following steps to access and run the Internet Speed Check tool. Before running the tool, it is important to note that the Internet Speed Check tool is designed to be used when connected to the Cox network.
 

The Internet Speed Check tool is not compatible with any iDevice, including iPad, iPhone, or iTouch.
 

To learn about your Internet package speeds, limits, and allowances, refer to Speeds and Data Plans.

1
In a web browser, go to www.cox.com.
2
From the Cox.com home page, hover over My Connection, then click Internet Tools.
3
Enter your User ID and Password, then click Sign In.

internet tools login

Note: If you do not remember your password, click the Forgot User ID / Password? link.
4
Under My Account located on the left navigation bar, click Internet Speed Check.

internet speed check link
5

On the Check Your Internet Speed page, click Check Speed to begin the speed test.

highlights Check Speed button

Result: Once completed, Your Results display at the bottom of the page.

Notes

  • Users receive different results when using the Speed Check tool at WiFi hotspots or over 3G or 4G networks. These types of networks are not connected directly to the Cox Network and the user experience is different than when using your in-home equipment.
  • Firewall software such as McAfee and Symantec can cause incorrect results.
  • To view 25 of your most recent speed test results, click View past results.
  • Click What do these measurements mean? to learn additional information about your results.

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