• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

Internet

Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem

Back Print Article

ARRIS / Surfboard SB6141

Last Updated: Mon, 29 Aug 2016 > Related Articles

73 rated this

Summary

Learn about the available ports and an explanation of the status lights on an ARRIS / Surfboard SB6141 cable modem.

Solution



The ARRIS / Surfboard SB6141 is a DOCSIS 3.0 device offering 8 x 4 channel bonding.
 

Front View 

 
Front View of Arris SB6141
 
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 

 
Back View of Arris SB6141
 
The ARRIS / Surfboard SB6141 has the following ports available on the back of the modem.
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

Modem Lights 
 

Modem Lights of Arris SB6141
 
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
POWER

Power

OffNo powerVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A
RECEIVE

Receive

FlashingScanning for downstream channelVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the computer to the Internet established on one channel.N/A
Solid BlueNone - operating on more than one channel (downstream bond mode)N/A
SEND

Send

OffUpstream channel inactiveVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingScanning for upstream channelVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the Internet to the computer established on one channelN/A
Solid BlueNone - operating on more than one channel (upstream bond mode).N/A
ONLINE

Online

OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - operationalN/A
FlashingNone - scanning for configuration parametersN/A
LINK

Link

OffNo devices connectedVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingNone - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modem.N/A
Solid BlueNone - connected to 1000 MbpsN/A
Solid AmberNone - connected at 10 or 100 MbpsN/A

MAC Address Label 

 
MAC Address Label
 
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article