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Removing the Citadel Trojan Virus

Last Updated: Tue, 18 Feb 2014 > Related Articles

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Learn more about the Citadel Trojan virus and how to remove it.


Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus or malicious software. Citadel is a Trojan horse that steals confidential information from the computers it compromises. 

Examples of the stolen information are:

  • Online credentials
  • Banking information
  • Credit card numbers
  • Social security numbers

The Citadel Trojan virus can be used as ransom - ware, which locks the computer and forces the owner to pay the hackers to unlock the device.

Removal Instructions


There are many forms and versions of this malicious software and no utility can effectively detect and remove all versions from all operating systems. Cox recommends the following free tools as they may be effective in removing the malicious software:

Choose the removal tool that best suits your needs and scan all computers that are connected to your cable modem.

Additional Resources


Further assistance is available at Cox Tech Solutions for affordable rates.

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