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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Deactivating McAfee Family Protection

Last Updated: Thu, 04 Sep 2014 > Related Articles

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Use these steps to deactivate McAfee Family Protection on your computer.


As a Cox High Speed Internet Customer, you have license to download Cox Security Suite Plus on up to 5 computers, and McAfee family protection on up to 3 computers. You must login as the Primary Account Holder User ID in order to use Cox Security Software. For more information on what this means, see Understanding Digital Identities and Account Types.


From your browser, enter http://www.cox.com/css to access Internet Tools.


Enter your User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot Password? link.

highlights Internet Tools sign in


Click Manage to access McAfee Family Protection options.

highlights Manage button

If you see the "Activate" button instead of "Manage", you have not yet activated and installed McAfee Family Protection on your computer. See Activate Cox Security Suite Plus for instructions.


Click the Deactivate McAfee Family Protection link.

highlights Deactivate link


Click the Deactivate button.

highlights Deactivate button


After deactivating McAfee Family Protection, a confirmation message displays with instructions on how to uninstall McAfee Family Protection.

Deactivating is not the same as uninstalling. You must also uninstall the software once deactivation is complete.


Choose one of the following to complete the uninstall process:

Uninstall for Windows

Uninstall for Mac OS X

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