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Support Contacts for Securing Your Wireless Network

Last Updated: Mon, 17 Oct 2016 > Related Articles

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View a list of manufacturers and their support websites where you can find information on how to secure your wireless network.


To improve the security of your home network, Cox recommends that you activate the security features of your wireless network by enabling encryption on your wireless router or gateway. Using a secured wireless network protects both you and Cox from potential abuse. See Ways to Secure Your Wireless Network for more information.
Securing your wireless network protects you and Cox from potential abuse. The following are common examples of abuse.

  • Unauthorized users may use your network to download illegal materials that could be traced back to your address.
  • Unauthorized users may access your files and personal information, such as credit card numbers, bank account information and passwords.
  • Unauthorized users may use your network to send spam or release viruses.

Per Cox’s Acceptable Use Policy, Cox Communications requires that all customers with a wireless network enable security. It is an easy process that takes only a few minutes, and protects both you and Cox.

Manufacturer Contacts

Routers and gateways are different, so the steps to secure wireless networks vary. Below is contact information for common device manufacturers to help you configure and secure your network. If your device manufacturer is not listed, refer to the user's guide or contact the manufacturer directly. 

ManufacturerPhone NumberSupport Website
ARRIS / Motorola1-877-466-8646www.arrisi.com/support/
Cisco1-800-553-2447www.cisco.com/web/consumer/support/ prod_modems.html

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