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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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ARRIS / Motorola WBM760 Cable Modem

Last Updated: Fri, 29 Aug 2014 > Related Articles

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Summary

Learn about the available ports and an explanation of the status lights on an ARRIS / Motorola WBM760 cable modem.

Solution


Installation

If you need help setting up your cable modem, refer to the following articles.


The ARRIS / Motorola WBM760 Cable Modem is a DOCSIS 3.0 cable modem.


Front View
 

 
After the cable modem is successfully registered on the network, the Power, DS, US, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View
 


The ARRIS / Motorola WBM760 has the following ports available on the back of the modem:

  • RESET - Resets the device.
  • ETHERNET - Connects to the Ethernet port on your computer or home network.
  • USB - Connects to the USB port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • POWER - Connects the cable modem to the power adapter.

Modem Lights
 


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
PowerSolidNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
DSSolid Green or YellowNone. Connected to the InternetN/A
FlashingNo connectivity to the InternetVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.
OffNo powerVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.
USSolid Green or YellowNone. Connected to the InternetN/A
FlashingNo connectivity to the InternetVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.
OffNo powerVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.
OnlineSolid GreenNone. Internet availableN/A
OffInternet not availableVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.
LinkSolid Green or YellowNone. Successfully found the computer through an Ethernet connection or USB connection.N/A
FlashingNone. Computer activityN/A
OffNo Ethernet or USB connection foundVerify all cable connections try resetting the modem. If connection is OK and modem reset does not work, contact Customer Support.

MAC Address Label
 


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


 


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