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How to Self Activate Your New Cox Equipment

Last Updated: Mon, 07 Jul 2014 > Related Articles

185 rated this

Summary

Learn to self activate your equipment online.

Solution

If you chose to self-install your Cox equipment you can go online to activate it. Simply follow the step-by-step instructions and you will be up and running in no time.


If you have any problems during the self-activation process call us at 888-556-1193 for assistance.

You can view an interactive demonstration before you attempt to self-activate.

Self-Activate Your Cox Equipment

Before You Begin:

  • Ensure you have all the items in the self install kit.
  • Be sure to plug in your coaxial cables first, then plug in your power cords and other components. See your kit instruction sheet for details.
  • Access a Cox approved browser such as Firefox, Internet Explorer, or Safari.
  • Be sure the wireless capability on your computer is disabled. If not, you may have to reboot during the activation.
  • Self activation may work on iPad or iPhone but is currently not optimized to do so.

If you have a retail modem not supplied by Cox:

    • Find the serial number of the equipment and keep it handy.
    • Find the retail MAC address and keep it handy. See your modem instructions.
1

Go online and enter www.cox.com/activate in your browser.

2
  1. Choose your state from the drop down.
  2. Choose your city.
  3. Enter your phone number or the Work Order number.
  4. Click Next.

welcome screen

3
  1. Read the information on the Welcome page.
  2. Click Next.
4
  1. Verify your personal information.
  2. Enter your preferred email address so we can contact you later should you have any problems.
  3. Verify your equipment.
  4. Ensure that all your equipment has been installed then check the box that states All my equipment is installed at my activation address.
  5. Click the link to review the Cox Acceptable Use policy then check the box to next to I Accept.
  6. Click Activate.

verify and activate screen

5

You will notice activation begin and a progress bar displays.


activating screen


Activation can take as long as 30 minutes depending on your services. Do not navigate away from this page or close your browser during the activation process.

6

Once activation is complete you can click Register Now to take advantage of your online benefits.


congratulations screen


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