• Español
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Activating Cox Security Suite Plus Powered by McAfee®

Last Updated: Thu, 21 Aug 2014 > Related Articles

105 rated this


Learn how to active your license for Cox Security Suite Plus.


As a Cox High Speed Internet Customer, you have a license to download Cox Security Suite Plus on up to 5 computers, and McAfee family protection on up to 3 computers. You must login with the Primary Account Holder User ID in order to use Cox Security Software.

For more information on what this means, see Understanding Digital Identities and Account Types.


Using Cox Security Software

Remember you can always find all the useful features of your McAfee software right on your desktop with McAfee Security Center. Just click the appropriate link in Cox Security Software Features.

Where you are in the process...


AboutActivationDownload and InstallationAdditional Support
In progressNext... 

McAfee security software is compatible with Windows 8. Customers may be prompted to reboot their computers after installing this operating system.


Before you install Cox Security Suite Plus for the first time, you must activate the product license using the steps below.


Verify All of Anti-Virus Software has been removed.

You need to uninstall any existing anti-virus programs running on your computer. To do this:


On Microsoft Windows


  1. Click the Windows Start icon.
  2. Click Control Panel or Settings, then Control Panel.
  3. Click the Add or Remove Programs icon. 
  4. Locate your existing anti-virus software in the program list and click to highlight it. Then click Remove or Uninstall.
  5. If the system prompts you to remove or uninstall software, select Yes.

On Mac OS X


  1. Go to the Applications folder on Mac's main hard drive.
  2. Locate your existing anti-virus software in the program list and remove it.

McAfee offers a pre-install tool to scan your computer for any existing anti-virus software. See McAfee's website for additional information and instructions on how to use the tool.

Important: Cox Communications does not provide support for this tool.

In your web browser, go to http://www.cox.com/css.

Enter your primary account holder User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot your Password? link.


highlights Internet Tools sign in


Click the Activate Now button under Cox Security Suite Plus.


highlights Actiivate Now


If you see a Manage button instead of Activate Now, you have previously activated or installed this software. Proceed with the steps below if you want to reinstall Cox security software.

Didn't see this? Click here to find out why.

If you followed the steps above, and received this notice instead:

Our apologies window

Then you are logged in with a secondary authorized User ID, not the primary account holder User ID for Cox.com. To download, log in with the primary account holder User ID. For more explanation on the differnece between an Authorized User and a Account Holder User ID on Cox.com, see Understanding Digital Identities and Account Types.



Check the I agree to the above terms and conditions box, then click the Continue button.


highlights checkbox, Continue


 A new screen displays informing you that your Cox Security Suite Plus account is activating.

Please wait while we activate



Click the Install Cox Security Suite button, in either English or Spanish.

highlights Install Cox Security Suite


Selecting the Instale el Cox Security Suite en español button will provide the installation and application in Spanish. Cox does not offer telephone support for the Cox Security Suite Plus in Spanish. Para ayuda técnica en español: http://cox.mcafee.com/espanol.

Downloading the Software Package


Now that you have activated Cox Security Suite Plus, you will be redirected to the McAfee website to download the software package to your computer. Select your platform below:

Your license allows you to install Cox Security Suite Plus on up to five (5) computers.

Windows XP/Vista/7

Mac OS X

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?