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Cox Tech Solutions
Last Updated: Fri, 21 Aug 2015 > Related Articles
Provides a description of Cox Tech Solutions and the different subscription services available.
Cox Tech Solutions (CTS) is a premium, fee-based technical support service providing unlimited, round-the-clock technical assistance, training, and advice for Cox customers experiencing issues with their laptops, desktops, Macs, and tablets or those who simply want to become more proficient with their technology. See the following topics related to Cox Tech Solutions.
Below are some of the benefits of subscribing to Cox Tech Solutions.
- Personal IT support desk providing support for questions and issues not supported by Cox 24/7, 365 days a year.
- Convenient one-stop shop for all-inclusive support - ranging from basic to complicated via chat, phone and remote access.
- Dedicated team of U.S.-based certified technicians offering support in English or Spanish, 24/7, 365 days a year.
There are two service options available for purchase. Cox offers a monthly subscription-based service, providing unlimited support any time you need it. Service is also available on a one-time basis only.
Some of the many services CTS provides include:
- Security and protection for data and devices
- Remove viruses, malware, and spyware
- Enable security software
- Diagnostics and fixes for devices
- Resolve PC crashes and frozen computer
- Address computer and tablet boot-up problems
- Setup for wireless connections
- Connect a new device to the home network
- Ensure home network is secure and protected
- PC Clean Up
- Clear out temporary files and clean system files
- Install and configure operating system updates
- Expert Guidance and Training
- Personalize and sync devices
- Upload photos and videos
- Learn Windows 8
- Back up data
- Connect to and configure printers
See Contact Information to speak to a Cox Tech Solutions representative.
You can contact a Cox Tech Solutions technician for additional details or for pricing information in the following ways.
- Call 877-TEC-SOLV (832-7658)
- Press 1 for English, then follow the prompts for assistance.
- Press 2 for Spanish, then follow the prompts to leave a message. A Spanish-speaking representative will promptly return your call.
- Visit www.cox.com/cts