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About Cox Tech Solutions

Last Updated: Fri, 11 Jul 2014 > Related Articles

68 rated this

Summary

Provides a description of Cox Tech Solutions and the different subscription services available.

Solution

Cox Tech Solutions is a fee-based support service providing premium, round-the-clock technical assistance, training, and advice beyond your included Cox High Speed Internet support. Remote assistance is available by phone and over the Internet. 
 
After you provide authorization, watch as our experienced technicians remote into your computer, securely take control of your mouse, and help you with just about anything such as troubleshooting, installing new software and configuring your settings,  and adding new devices to your home network. In-home support is also available for an additional charge. Support is provided for both home computers and tablets. 

 

Services

 

There are two service options available for purchase. Cox offers a monthly subscription-based service, providing unlimited support any time you need it. Or service on a one-time basis only.
 
Premium technical support services include:

  • Resolution of PC crashes
  • Removal of spyware, malware, and viruses
  • Install and configure new PC applications and software
  • Install and configure new PC devices like printers and digital cameras
  • Configure home network security settings
  • Resolve home network connectivity issues
  • Add new network devices such as game consoles, smart phones, and printers to existing wireless network
  • Resolve operating system and software error messages
  • Move data from one computer to another
  • Other PC-related issues

Training and guidance is also available. Examples of these types of services include:

  • Learn Windows 8 with a live tutorial
  • Learn how to use shortcuts in programs and browsers
  • Learn how to use Microsoft Office software (Excel, PowerPoint, Word)
  • Tips and tricks for device efficiency, such as battery life, closing applications on mobile devices, better performance

Qualifications

 

Cox Tech Solutions is available via the following:

  • Subscription services are available only to Cox High Speed Internet customers
  • Single incident services are available to any Cox customer

Note: Cox Tech Solutions service charges are placed directly on your Cox bill.

Computer Requirements

 

The following system requirements are supported.

  • PC: Windows XP SP3, Windows Vista, or Windows 7 and a High Speed Internet connection, for remote service
  • Mac: Mac OS X 10.6 or higher

Contact Information

 

You can contact a Cox Tech Solutions technician for additional details or for pricing information.

  • 877-TEC-SOLV (832-7658), Option 1 for English, then Option 2 for Sales
  • http://ww2.cox.com/residential/tech-solutions.cox
  • Spanish speaking customers: 877-TEC-SOLV (832-7658), Option 2 to leave a message. A Spanish speaking representative will promptly return your call

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