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Cox Tech Solutions

Last Updated: Thu, 18 Dec 2014 > Related Articles

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Summary

Provides a description of Cox Tech Solutions and the different subscription services available.

Solution

Cox Tech Solutions (CTS) is a premium, fee-based technical support service providing unlimited, round-the-clock technical assistance, training, and advice for Cox customers experiencing issues with their laptops, desktops, Macs, and tablets or those who simply want to become more proficient with their technology. See the following topics related to Cox Tech Solutions.

Benefits of Cox Tech Solutions 

Below are some of the benefits of subscribing to Cox Tech Solutions.

  • Personal IT support desk providing support for questions and issues not supported by Cox 24/7, 365 days a year.
  • Convenient one-stop shop for all-inclusive support - ranging from basic to complicated via chat, phone and remote access.
  • Dedicated team of U.S.-based certified technicians offering support in English or Spanish, 24/7, 365 days a year.

Services 

There are two service options available for purchase. Cox offers a monthly subscription-based service, providing unlimited support any time you need it. Service is also available on a one-time basis only.
 
Some of the many services CTS provides include:

  • Security and protection for data and devices
    • Remove viruses, malware, and spyware
    • Enable security software
  • Diagnostics and fixes for devices
    • Resolve PC crashes and frozen computer
    • Address computer and tablet boot-up problems
  • Setup for wireless connections
    • Connect a new device to the home network
    • Ensure home network is secure and protected
  • PC Clean Up
    • Clear out temporary files and clean system files
    • Install and configure operating system updates
  • Expert Guidance and Training
    • Personalize and sync devices
    • Upload photos and videos
    • Learn Windows 8
    • Back up data
    • Connect to and configure printers

See Contact Information to speak to a Cox Tech Solutions representative.

Subscription Options 

The following Cox Tech Solutions options are available.

  • Subscription services are available only to Cox High Speed Internet customers
  • Single incident services are available to any Cox customer

Note: Cox Tech Solutions service charges are placed directly on your Cox bill.

Computer Requirements 

The following system requirements are supported.

  • PC: Windows XP SP3, Windows Vista, and Windows 7 or higher with a High Speed Internet connection, for remote service
  • Mac: Mac OS X 10.6 or higher

Contact Information 

You can contact a Cox Tech Solutions technician for additional details or for pricing information.

  • 877-TEC-SOLV (832-7658),
    • Option 1 for English and then one of the following options.
      • Sales - Option 2
      • Support - Option 3
    • Option 2 for Spanish to leave a message. A Spanish speaking representative will promptly return your call.
  • www.cox.com/cts

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