The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Reactivating an Authorized User Mailbox in Internet Tools
Last Updated: Thu, 05 Mar 2015 > Related Articles
Learn how a primary Account Holder can restore an Authorized User's mailbox that is locked or deleted due to inactivity.
Only Authorized User mailboxes are locked for inactivity. To reactivate an inactive Authorized User mailbox, the primary Account Holder must log in. Refer to Understanding Digital Identities and Account Types for more information.
There are two types of inactive Authorized User mailboxes.
- Locked - If an Authorized User does not access a mailbox for 90 days, the account is automatically locked for safety reasons. The existing email is saved for an additional 30 days, but no new email is accepted and all messages are returned to sender.
- Deleted - If an Authorized User does not access a mailbox after the additional 30 day period, the email address and all email are automatically deleted.
Result: The Email window displays the email addresses associated with your Cox High Speed Internet account.
Result: The Email window displays the email addresses associated with your Cox High Speed Internet account and the formerly inactive email address is now Active.