• Español
  •  
  • Select a Location
    Select a Location

    Welcome!

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Reactivating an Authorized User Mailbox in Internet Tools

Last Updated: Thu, 05 Mar 2015 > Related Articles

336 rated this

Summary

Learn how a primary Account Holder can restore an Authorized User's mailbox that is locked or deleted due to inactivity.

Solution

Only Authorized User mailboxes are locked for inactivity. To reactivate an inactive Authorized User mailbox, the primary Account Holder must log in. Refer to Understanding Digital Identities and Account Types for more information.

There are two types of inactive Authorized User mailboxes.

  • Locked - If an Authorized User does not access a mailbox for 90 days, the account is automatically locked for safety reasons. The existing email is saved for an additional 30 days, but no new email is accepted and all messages are returned to sender.
  • Deleted - If an Authorized User does not access a mailbox after the additional 30 day period, the email address and all email are automatically deleted.
1
In a web browser, go to www.cox.com.
2
Hover over My Account, then click Manage Email Boxes.

manage email boxes link
3
Enter your primary User ID and Password, then click Sign In.

Result: The Email window displays the email addresses associated with your Cox High Speed Internet account.
4
Click Reactivate next to the inactive Authorized User email address.

reactivate link
5
Click Confirm to proceed.

Result: The Email window displays the email addresses associated with your Cox High Speed Internet account and the formerly inactive email address is now Active.

Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?