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Restoring Your Mailbox After Inactivity

Last Updated: Thu, 14 Aug 2014 > Related Articles

274 rated this

Summary

Learn how the Account Holder can restore an Authorized User's mailbox that is locked or deleted due to inactivity.

Solution

A Locked Email Account

 

If an Authorized User does not access the mailbox for 90 days, the account is automatically locked for safety reasons. The email in that account is saved for an additional 30 days; however, no new mail will be accepted. All new mail will be returned to sender.
 

A Deleted Email Account

 

If an Authorized User does not access the mailbox for 120 days, the account, and all the mail in it, is automatically deleted. At this point the account does not exist so no new email will be accepted; rather, it will be returned to sender.
 

If you are NOT the Account Holder and your account is locked, you cannot access your email account using WebMail. Only Authorized User mailboxes are locked for inactivity. For an explanation of the two types of accounts see Understanding Digital Identities and Account Types.

If your mailbox is...Then...
Locked - not checked within 90 days
  1. Visit ww2.cox.com.
  2. Hover over My Account.
  3. To the right under Profile & Settings click Manage Email Boxes. You will be prompted to sign into Internet Tools.

    Note: If you are already signed in through the Sign In link, go to My Connection and then click Internet Tools.
     
  4. Under Account Management choose Manage Email Addresses.

    restore

    Result: A locked Authorized User's mailbox will show in the list of email addresses with a Reactivate link in the last column.
  5. Click Reactivate.


    step 2
Deleted - not checked within 120 days
  1. Sign into Internet Tools.

    Note: If you are already signed in through the Sign In link, go to My Connection and then click Internet Tools.

  2. In Internet Tools under Account Management choose Manage Email Addresses.

    Result: A deleted Authorized User's mailbox will show in the list of email addresses with a Reactivate link in the last column.
     
  3. Click Reactivate.

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