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Reactivating an Authorized User Mailbox in Internet Tools

Last Updated: Tue, 22 Sep 2015 > Related Articles

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Summary

Learn how to restore an Authorized User's mailbox that has been locked or deleted by logging in as the primary Account Holder.

Solution

Only Authorized User mailboxes are locked for inactivity. To reactivate an inactive Authorized User mailbox, the primary Account Holder must log in. Refer to Understanding Digital Identities and Account Types for more information.

There are two types of inactive Authorized User mailboxes.

  • Locked - If an Authorized User does not access a mailbox for 90 days, the account is automatically locked for safety reasons. The existing email is saved for an additional 30 days, but no new email is accepted and all messages are returned to sender.
  • Deleted - If an Authorized User does not access a mailbox after the additional 30 day period, the email address and all email are automatically deleted.
1
In a web browser, go to www.cox.com.
2
Hover over My Account, then click Manage Email Boxes.

manage email boxes link
3
Enter your primary User ID and Password, then click Sign In.

Result: The Email window displays the email addresses associated with your Cox High Speed Internet account.
4
Click Reactivate next to the inactive Authorized User email address.

reactivate link
5
Click Confirm to proceed.

Result: The Email window displays the email addresses associated with your Cox High Speed Internet account and the formerly inactive email address is now Active.

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