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Troubleshooting the Scientific Atlanta Webstar DPX-2100 Cable Modem
Last Updated: Mon, 18 Aug 2014 > Related Articles
Learn about the available ports and view an explanation of the status lights on a Scientific Atlanta DPX-2100 cable modem.
The Scientific Atlanta DPX-2100 is a DOCSIS 2.0 cable modem.
After the cable modem has successfully registered on the network, the POWER, PC, and CABLE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
The Scientific Atlanta DPX-2100 has the following ports available on the back of the modem:
- POWER - Connects the cable modem to the power adapter.
- RESET - Resets the cable modem.
- ETHERNET - Connects to the Ethernet port on your computer.
- USB - Connects to the USB port on your computer.
- CABLE IN - Connects to the cable wall outlet.
|Power||Off||No power.||Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.|
|PC||Off / Blinking||Modem is unable to see Ethernet / USB signal.||Verify cable connections and try resetting the modem. If cable is ok and modem reset doesn’t work, contact Customer Support.|
|Solid||None. Illuminates solid green to indicate that an Ethernet / USB carrier is present.||N/A|
|Searching for cable connection||Verify all cable connections and try resetting the modem. If cable is ok and modem reset doesn't work, contact Customer Support.|
|Fast Flashing Modem||Searching for cable connection||If this is a new modem or a replacement modem, you must contact Cox with your MAC address. If there are several MAC addresses on the modem, use the “HFC” or “RF” MAC address. View Mac address Label.|
|Off||No cable connection.||Verify all cable connections and try resetting the modem. If cable is ok and modem reset doesn't work, contact Customer Support.|
|Cable||Blinking||None. Indicates software upgrade and to indicate cable activity||N/A|
|Status||Solid||None. Illuminates solid green when the modem is registered on the network||N/A|
The cable modem is booting up and not ready for data.
The cable modem is scanning the network and attempting to register.
The cable modem has lost registration on the network and will continue blinking until it registers again.
|Verify cable connections and try resetting the modem. If cable is ok and modem reset doesn’t work, contact Customer Support.|