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About the Heartbleed Bug

Last Updated: Mon, 26 Sep 2016 > Related Articles

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Learn about the Heartbleed Bug affecting OpenSSL web servers.


A newly discovered bug in widely-used Web encryption technology has affected many major websites. The security bug, named Heartbleed, may impact secure Web servers. No Cox Web services including MyAccount, MyConnection, WebMail, Internet Tools, Store.cox.com, or Phone Tools are impacted by this issue. For more information, visit http://blogs.mcafee.com/consumer/what-is-heartbleed.


View the following frequently asked questions about the Heartbleed Bug.

What is Heartbleed?

Heartbleed is the name given to a vulnerability that was discovered in the encryption software that runs secure websites and makes it possible for hackers to get sensitive data from Web applications.

Are any Cox services impacted by Heartbleed?

Cox is not aware of any breach of customer data from Heartbleed. Cox regularly upgrades its software and does security audits on its websites to protect customer data.

Do I need to take any steps to ensure my data is safe?

It is always good practice to change passwords on a regular basis. Changing your online passwords, especially for services where privacy and security are major concerns (like financial or health information) can help ensure your information is safe. Please contact your individual service providers if you have questions.

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