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About Fake Cox Emails

Last Updated: Fri, 14 Feb 2014 > Related Articles

59 rated this


Learn about emails that falsely claim to come from Cox, also known as phishing.


Cox High Speed Internet customers are occasionally targeted by fake emails that appear to be from Cox. These emails -- also known as phishing and pronounced fishing--  may appear in different forms. All will claim to be from Cox and some may even look very official. Cox has not and will not send any email to customers requesting them to verify any account information.

Should you receive such an email, Cox recommends you simply delete it. These emails are fraudulent and do not originate from Cox. In many cases, customers are being targeted in order to gain specific information.

The following approach is often used by phishing email: 

  1. Information is requested due to a bogus system failure or other such claim.
  2. This request usually includes:
    • Your current or maiden name
    • Your Primary or Secondary email address
    • Your account password
    • Other personal or account information

Important: Do not provide this information under any circumstances.

View example phishing attempt: Phishing Sample

Frequently Asked Questions

How can I spot a fraudulent email?

In general, any email you receive that requests personal user information via email is likely to be some form of fraudulent email. Customers should never provide username and password information by email to anyone. Cox will never ask a user to verify account information by email. Still, customers must always use their judgment in reviewing items that arrive in their inbox. It is an unfortunate reality of the Internet that thieves and hackers are continuously bombarding the inboxes of Internet users with fraudulent email. Cox employs the latest technology and methods to filter potentially destructive email from ever reaching our customers; however, some still gets through.

What should I do if I receive one of these emails?

Do not follow or click on any of the imbedded links. Delete the email from your inbox and empty your deleted items folder so that neither you nor anyone else who accesses this email box will act on this email.

How do I report fraudulent emails that seem to come from Cox?

You can report phishing emails targeted at Cox customers by sending the email as an attachment to phishingreport@cox.net. If the phishing email originated from a Cox customer, meaning  a Cox IP, it should also be sent to abuse@cox.net. Refer to Reporting Abuse: Spam, Phishing, Viruses and More.

What can I do to protect myself from this sort of thing in the future?

Always remain vigilant when receiving emails from any company  with which you do business. Treat any requests for personal information with suspicion. Cox offers an additional layer of protection in the form of email spam filtering. Spam filtering is on by default; however, if you have turned off email spam filtering for your cox.net email addresses, you should consider turning it back on. This will allow the Cox filters the opportunity to stop these emails from reaching your inbox. Should you see an email that you suspect, below are some safety guidelines to follow.

Be on the look out for:

  • Email that requires you to act quickly in order to avoid some negative consequences, such as account termination.
  • Embedded links in email that take you to a site that may appear to be your service provider or bank. Examine the logo and other trademarks to ensure they are legitimate.
  • Forms on these web sites that ask for personal information
  • Spelling errors; these are typical of fake sites and are used to avoid being detected by spam filtering devices.

Dos and Don'ts:

  • Do not click on links in unsolicited emails.
  • Delete suspected fake email promptly
  • Protect your personal information at all times
  • Change your passwords frequently.
  • Bookmark Cox.com, Cox.net, and Support.Cox.net. These are the valid Cox URLs.

What is Cox doing about this?

Cox has previously provided information on our customer support site that warns customers about phishing schemes. We are updating this online support with messaging particular to this latest scam. Our Email and Security and Abuse teams immediately began to identify characteristics of these emails to apply filters. It is notoriously difficult to locate and prosecute Internet thieves. However, when possible, Cox always supports authorities in prosecuting these criminals to the full extent of the law.

How do I know if an email is from Cox or not?

There is no failsafe method for identifying fraud. However, Cox never collects personal information from customers via email. If you get an email asking for you to provide account information, credit or banking information, or login information, you can be sure that it is not from Cox. In some cases you can see the mailto ,or return, email address is not a valid Cox email address, such as,'From: Admin@cox.net [mailto:dalinsler@adelphia.net]. Below are a few common characteristics in phishing schemes.
  • The thief will tell you that you must act quickly in order to avoid some negative consequence, like account termination.
  • There are embedded links in the email that take you to a website that looks like that of your service provider or financial institution because it includes all or part of the company's name. There are forms on these web sites that ask you to provide personal information.
  • Spelling errors are often used in the subject lines of the email to help avoid spam filtering by ISPs or your spam filtering provider.
  • For more information on how to identify and avoid phishing sites and emails, refer to http://onguardonline.gov/phishing .

Note: All suspect phishing email must be forwarded as an attachment. Do not just forward the message. Refer to Forward Spam, Phishing, or Virus as an Attachment for detailed steps.

You can also notify the authorities by reporting the incident to the Federal Trade Commission at spam@uce.gov, or calling them at 1-877-IDTHEFT.

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