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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Enhanced Error Results Service

Last Updated: Wed, 11 Mar 2015 > Related Articles

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Learn about the enhanced error results service provided by Yahoo! Search Marketing including how to opt out.


Enhanced Error Results is a service that redirects URL entries in Internet Explorer to relevant alternative results provided by Yahoo! Search Marketing. Yahoo! Search Marketing supplies both sponsored and algorithmic links.

When no relevant keyword can be extracted to produce a list of alternative sites, a search box is presented to the users so they can conduct the search again. If relevant results are identified, an enhanced results page displays providing a suggested list of alternative sites.

Opt Out

Enhanced Error Results may interfere with some types of VPN connections. For customers who are experiencing problems with their VPN service, Cox High Speed Internet users can opt out of the enhanced error results service at any time. You can go to the Internet Tools Opt Out link to start the automatic opt out process. By selecting the opt out check box, you will no longer receive these enhanced error results.


View the following frequently asked questions. If you have additional questions, you can contact us.

Will I be charged for this service?

No, the service is provided free of charge to Cox High Speed Internet users.

What are sponsored links and are all the sites recommended sponsored links?

Sponsored links are results which appear at the top of the list of links generated from an Internet search. Companies pay to be ranked high on the results list. The results served are a combination of sponsored links and natural search results, depending on what you were looking for - just the same as if you used any search engine.

Are the alternative sites listed approved by Cox?

No, these sites are independent companies advertising through Yahoo! Search Marketing - just the same as if you used a standard search engine.

Does this service put any spyware or adware on my computer?

Absolutely not. The enhanced error results service is designed to replace errors at the ISP level and is not loaded directly onto your PC.

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