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Creating an Additional Cox Email Address Using Internet Tools

Last Updated: Mon, 18 Aug 2014 > Related Articles

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With Cox High Speed Internet service, you can add additonal email addresses to your account. Refer to these steps to add an additional email to your account using Internet Tools.


This procedure can only be performed by logging in to My Account using the User ID and Password of the primary account holder. Refer to Cox User ID Roles and Permissions for more information. To set up your first email address see Resources for Setting Up Cox.net Email

Before you begin, sign in at Cox.com.

  1. Place your mouse cursor over the My Connection tab and click Internet Tools from the menu.

    Result: The Internet Tools page displays.

  2. Enter primary User ID and Password, then click Sign In.

    If you do not remember your password, click Forgot your Password?

  3. Under My Account located on the left navigation bar, click the Email button.


    Result: The Email Address box displays the user IDs and email addresses associated with the Cox High Speed Internet account.

  4. Click Add new email address.

new email

: The Authorized Users window displays.

Note: When you add an authorized user you are also creating a new email account.  

  1. Select Add an additional Authorized User and click Add.

    Note: In the image below the first email address represents the Account Holder. You will be creating a second address; an new account.

authorized users


Complete the following:

  1. Enter the following for the authorized user:
    • First Name:  First name of the user.
    • Last Name  Create a User ID. Click the ? for instructions.
    • User ID Nickname: Enter a nickname for your user ID. This is optional.
    • User ID:  Enter the new User ID.
    • Password:  Create a password and re-enter the password. Click the ? for instructions.

      Note: A password strength meter will show you how secure the new password you select is.

    • Challenge and Response: Enter the security code in the space provided.
  2. Click Add.

add user


Result: A confirmation is displayed with the following:

  • Account Number
  • User ID
  • Authorized User ID

User ID Guidelines:

    • User IDs must be 3 to 32 characters.
    • User IDs are not case sensitive.

User IDs may contain:

    • Alphabetic characters (a to z)
    • Numbers (0 to 9)
    • Dash (- )
    • Underscore (_)
    • Period (.)

      Note: A period (.) is not allowed as the first or last character of a user ID.

    • A completely numeric user ID cannot have more than ten digits.
  1. Click Continue.

    Result: The Authorized Users page displays.

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