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Managing Email Messages in Enhanced WebMail

Last Updated: Mon, 23 Mar 2015 > Related Articles

25 rated this

Summary

Learn to use the message features of Enhanced WebMail.

Solution

There are many features in Enhanced WebMail to help you manage your email messages. This guide explains what they are and how to use them.

Before beginning, make sure you are signed in to Enhanced WebMail.

  1. Go to webmail.cox.net.
  2. Enter User ID and Password.
  3. Click the Enhanced WebMail radio button.
  4. Click Sign In.

Learn more about the following features.


Not what you were looking for? See Using Cox Enhanced WebMail for more articles.

Allowing or Blocking Messages 

To allow or block messages, follow the steps below.

1
  1. From the WebMail Inbox, click Preferences.
  2. From the Preferences window, click your email address.
  3. Click Blocked Senders.
2
  1. To block specific email addresses, click the ON radio button next to Blocked Senders.
  2. In the Email Address / Domain field, enter all email addresses you want to block. You can also add email domains to block all email from that domain, such as @yahoo.com.

    block

    Notes:
    • To unblock email addresses or domains later, remove them from the list by selecting them and clicking Unblock.
    • If there are any addresses to never block, add them to the Exceptions List.
3

Select one of the following actions under Mail from Blocked Senders.

  • Deleted immediately
  • Put in folder

    Note: If placing blocked mail in a folder, choose an existing folder in your mailbox.
4
To add email addresses to the Exceptions List, enter them in the Email Address / Domain field, and then click Add.
5
  1. Click Save.
  2. Click Close.

Changing Display Name 

To change the name that appears in the From field of your email messages, follow the steps below.

1
  1. From the WebMail Inbox, click Preferences.
  2. From the Preferences window, click your email address.

    name
2
  1. In the Real Name field, enter the name you want to display in your email messages to others.
  2. In the Reply-To Address, enter the email address you want to display in your email messages to others.

    real name
3
  1. Click Save.
  2. Click Close.

Forwarding Messages 

To forward email messages to yourself or others, follow the steps below.

1
  1. From the WebMail Inbox, place a check next to the email message you want to forward.
  2. Click Forward.
2
  1. In the To field, enter the email address that you want to receive the email message.
  2. Click Send.
3

To forward all your email messages to one of your other email accounts, use the following steps.

  1. From the WebMail Inbox, click Preferences.
  2. From the Preferences window, click your email address.
  3. Click Mail Forwarding.
  4. Click the ON radio button.
  5. In the Forward my messages to the following email addresses: field, enter the email address that you want to receive all future email messages.

    Note: You can leave a copy of the forwarded email messages in your Inbox by clicking the yes radio button next to keep original copy.

Marking Messages as Read or Unread 

To mark messages as read or unread, follow the steps below.

1
  1. From the WebMail Inbox, find the email message you want to mark as read.
  2. Without opening the email, right-click on it to select Mark as Read.

    Result: The email is no longer bolded, indicating it has been read.
2

To mark an email message as unread, right-click on it to select Mark as Unread.

Result: The email is now bolded, indicating it is unread.

Marking Messages as Spam or Not Spam 

To mark messages as spam or not spam, follow the steps below.

1
  1. From the WebMail Inbox, find the email message you want to mark as spam.
  2. Without opening the email, right-click on it to select Report as Spam.
2
On the confirmation pop-up, click Report as Spam.

Result: The message is reported as spam to Cox's anti-spam partners and automatically moved to the Trash folder.
3
  1. To mark an email message as not spam, locate it in the Trash folder.
  2. Without opening the email, right-click on it to select Report as Not Spam.
4
On the confirmation pop-up, click Not Spam.

Result: The message is reported as legitimate email to Cox's anti-spam partners and is automatically moved to the Inbox.

Printing Messages  

To print email messages, follow the steps below.

1
  1. From the WebMail Inbox, find the email message you want to print.
  2. Without opening the email, right-click on it to select Print Message.

    Result: The Print window displays, and your email also opens in a new window.
2
  1. From the Print window, click Print.
  2. Close both open windows.

Reading Messages  

To read messages, follow the steps below.

1
  1. From the WebMail Inbox, find the email message you want to read.
  2. Double-click on the email message to open it.

    Note: You can also place a check in the box next to the email and then press Enter to open the email message.

Replying to Messages  

To reply to messages, follow the steps below.

1
  1. From the WebMail Inbox, find the message to which you want to reply.
  2. Double-click on the email message to open it and click either Reply or Reply to All.

    Note: You can also place a check in the box next to the email and then click either Reply or Reply to All.
2

If you do not want the original message included in your reply, use the following steps.

  1. Click Preferences.
  2. Click General Email Preferences.
  3. Uncheck the box next to Reply Quoting.
  4. Click Save.
  5. Click Close.

Saving Sent Messages 

To save sent messages, follow the steps below.

1
  1. From the WebMail Inbox, click Preferences.
  2. Place a check in the Save Outgoing Messages box.
2
  1. Click Save.
  2. Click Close.

Selecting Multiple Messages  

To select more than one message at a time, follow the steps below.

1
  1. From the WebMail Inbox, place a check in the first empty box under the Check Mail button.

    Result: All messages in your Inbox are highlighted, indicating they are all selected.
2
  1. You can choose to Delete All, Mark as Read, or Mark as Unread.
  2. Uncheck the box if you no longer want to select the messages.

Sorting Messages  

To sort messages, follow the steps below.

1

From the WebMail Inbox, click the header you would like to use to sort.

Note: You can choose one of the following headers.

  • From
  • Subject
  • Date
  • Size
     

Result: All your messages highlight in dark gray. After a few seconds pass, the highlighting clears and your messages are sorted by the chosen header.

Using Spell Check 

To use spell check before sending a message, follow the steps below.

1
  1. From the WebMail Inbox, click New Message.
  2. Create your message.
2

To manually spell check each message, use the following steps.

  1. Click Spell Check.

    Result: The words that are misspelled display in red. Words that are spelled correctly but may not be what you intended to write display in blue.
  2. To accept a suggested word, click Replace.

    Note: You can also enter a new word to replace the existing one.
     
  3. After making all your changes, click Done.
3

To automatically check spelling on each message, use the following steps.

  1. From the WebMail Inbox, click Preferences.
  2. Place a check in the Automatic Spell Check box.
  3. Click Save.
  4. Click Close.

Vacation Message 

To create an automated message to send when you are on vacation, follow the steps below.

1
  1. From the WebMail Inbox, click Preferences.
  2. From the Preferences window, click your email address.
2
  1. Click Vacation Message.
  2. Click the ON radio button.
  3. Click the radio button next to one of the following options.
    • Reply only once
    • Reply each time

      Note: If you want to always include the sender's message in your reply, place a check in the Include the original message of the sender box.
       
  4. Enter your vacation message in the space provided.
  5. Click Save.
  6. Click Close.

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