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Managing Service Appointments

Last Updated: Thu, 12 Mar 2015 > Related Articles

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Summary

Service Appointments allow Cox customers to view and manage their scheduled appointments on Cox.com. Learn how to manage your service appointments online.

Solution

Once signed in, Account Holders and Authorized Users can manage service appointments related to installations, upgrades, downgrades, trouble calls, and reconnects from the My Account home page or the My Services home page. You can cancel, reschedule, or view service appointments online.

Access Service Appointments

  1. Go to www.cox.com.
  2. Hover over the My Account tab, then under My Account Home, click Manage Appointments.

    MyAccount Home menu, highlighting Manage Appointments
     
  3. Sign in using your Cox User ID and Password.

    Result: The Service Appointments page displays. In the upper right corner, there is a gold star burst icon which displays how many service appointments you have.

Cancel a Service Appointment


Important: Installation appointments cannot be canceled online. Contact us for assistance. To cancel a service appointment, follow these steps.
 

  1. On the Service Appointments page, click Cancel Appointment.

Service Appointments window, highlighting Cancel Appointment
 

  1. On the confirmation window, click Cancel Appointment.

Cancel Appointment confirmation window

Reschedule a Service Appointment
 

  1. On the Service Appointments page, click Reschedule Appointment.

Service Appointments window, highlighting Reschedule Appointment
 

  1. Choose the date and time you want for the new appointment by clicking the listed time.

    Result: Your selection is highlighted in blue.
     
  2. Click Finish.

Reschedule Appointment window
 

Result: The new appointment displays in a confirmation window.
 

Reschedule appointment confirmation window


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