• Español
  • Select a Location
    Select a Location


    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Supported Email Clients, Internet Browsers, and Operating Systems

Last Updated: Wed, 19 Aug 2015 > Related Articles

20 rated this


View the applications that Cox supports.


As of April 9, 2014, Microsoft no longer supports Windows XP. Cox only provides limited support of Windows XP that includes network connectivity and basic settings.

If you require additional support and are using Windows XP Service Pack 3, Cox Tech Solutions may be able to assist. Visit http://ww2.cox.com/residential/tech-solutions.cox or call 877-TEC-SOLV (877-832-7658) for more information about Cox Tech Solutions' services. This is a fee-based service.

For more information regarding the Windows XP retirement, please visit the Microsoft website.

The following contains a list of Cox-supported email clients, browsers, and operating systems.

Note: As new software becomes available, Cox conducts an evaluation to determine if and when the new software will be supported.

What does supported mean?

Cox does not provide step-by-step instructions for all features of any browser, operating system, or email client. Rather, our goal is to provide our customers with the steps they need to set up these tools in order to use Cox products and services. Because we are not the manufacturers of these tools we refer customers to the providers for further instruction.

Internet Browsers
Internet browsers found on video game consoles are not supported, although customers can use gaming consoles with Cox High Speed Internet service. Cox only provides support for the Internet connection up to the cable modem. We refer customers to console manufacturers for further instruction.

ProviderBrowser and Version
AppleSafari 4 and 5
GoogleChrome 17
MicrosoftInternet Explorer 7 thru 10
MozillaFirefox 3 thru 9 (Win and Mac)
Operating Systems (OS)
ProviderOS and Version
  • Mac OS X 10.6 and higher
  • Windows Vista Home
  • Windows 7
  • Windows 8
Email Clients
ProviderClient and Version
AppleMac Mail
  • Windows Live Mail for 7
  • Windows Mail for Vista
  • Outlook
  • Outlook Express 6

Thunderbird 16

Cox also supports email clients that ship with most mobile devices, such as Android and Apple devices.

Additional Resources


Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?