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Data Plan and Usage

Last Updated: Wed, 19 Apr 2017 > Related Articles

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Summary

Learn more about data usage and how it impacts data plans.

Solution

Cox High Speed Internet packages include 1 TB (1,024 GB) of data to provide you with plenty of freedom to stream, surf, download, and share.

To learn more, select one of the following topics.

Data Plans 

Cox High Speed Internet packages include a monthly data plan. See the table below for available options.

Note: Unused data does not carry over to the next month.
 

PackageMonthly Data Plan
Starter1 TB (1,024 GB)
Essential1 TB (1,024 GB)
Preferred1 TB (1,024 GB)
Preferred 100 (Where Available)1 TB (1,024 GB)
Premier1 TB (1,024 GB)
Ultimate1 TB (1,024 GB)
Gigablast (Where Available)2 TB (2,048 GB)


Usage Over Your Data Plan 

If you exceed your data plan, your service is not interrupted except in the rare cases of excessive usage. In those extremely rare situations, Cox may suspend service after attempting to resolve the issue. See the Cox Online Privacy Policy and related terms and agreements for additional information.

Content managed by Cox included in the following Cox-provided services do not count toward data usage.

  • TV and On Demand content accessed in the Contour app while connected to Cox in-home WiFi
  • Cox Digital Telephone
  • Cox Homelife

Note: Third party content and content identified as Internet services on receivers or TVGO in the Contour app may count toward data usage.


Monitor Your Data Usage 

Cox offers the Data Usage Meter to customers to monitor their daily, monthly, or historical data usage. You can see how much data you have used in your monthly usage cycle and the amount still available.

This meter has been tested for accuracy by Cox. Netforecast, an independent third party, has also provided an independent report (PDF) verifying accuracy. You can access the Data Usage Meter by logging into My Account or from the Cox Connect app. See Access and Use the Data Usage Meter or download the Cox Connect app to learn more.


Manage Data Usage

The amount of data you consume is largely determined by your Internet activities, not the amount of time you spend online. In most households, video streaming of movies and TV shows is the biggest driver of monthly online data use. To view estimates of how your Internet activities affect data usage, visit the Data Usage Calculator.

Additional Questions and Answers 

View the following frequently asked questions about data plans. If you have additional questions, you can contact us.

Will I be billed if I exceed these plans?

Cox began implementing Data Usage Billing in 2015. Since then, Cox has expanded Data Usage Billing to include the following service areas.

  • Arkansas
  • Cleveland, OH
  • Connecticut
  • Florida
  • Georgia
  • Iowa
  • Kansas
  • Omaha, NE
  • Sun Valley, ID

In all other markets, Cox does not currently charge additional fees if your data plan is exceeded.

Will Cox throttle my speeds if I exceed my data plan?

There will be no change to the speed or quality of your Internet service if you exceed your data plan.

How quickly will I see my data usage appear on the Data Usage Meter?

Data usage is updated nightly and the Data Usage Meter reflects usage through the previous day. Occasionally, it may take longer to update your data usage on the meter.

What time period does my data plan cover?

Your data plan is based on a monthly usage cycle, and aligns closely to the start and end dates of your bill cycle. Usage cycle dates specific to your account are displayed on your Data Usage Meter.


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