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Data Plan FAQs
Last Updated: Wed, 24 Sep 2014 > Related Articles
Learn more about the Cox data plans and the Data Usage Meter.
The following FAQs provide additional information about Data Plans and the Data Usage Meter.
See the FAQs below for questions related to Data Plans
Using these Cox-provided services will not count towards your monthly data plan.
- Video accessed through Cox TV Connect
- Video on Demand and TV accessed through the Contour app and not accessed via a 3rd party app like HBO GO or ESPN3
- Cox Digital Telephone
To estimate your monthly data usage, use the Data Usage Calculator. Estimates vary based on the specific Internet activity and content that you upload or download.
Cox does not throttle speeds.
Data Usage Meter
See the FAQs below for questions related to the Data Usage Meter
There are numerous factors that can impact your data usage. These factors may include someone in your household consuming a lot of data, an unsecured wireless network being used by someone outside your household, automatic application or system updates, such as McAfee, Microsoft Office, or ITunes or possibly even a virus. Therefore, we recommend you take the following actions.
- Speak with other members of your household or other parties with whom you may be sharing your computer(s) or Internet service to ensure you are aware of the total usage for your account.
- If you are operating a wireless network, check the security settings and ensure that you are not unintentionally sharing your Internet service with your neighbors or other unauthorized users. Securing a wireless network is an easy process that takes only a few minutes and protects both you and Cox from potential abuse. For information on how to secure your wireless network, see Resources for Securing Your Wireless Network. This article provides a list of manufacturers and their support web sites.
- One or more systems connected to your Cox High Speed Internet Service could be infected with a Trojan virus which is using your connection to further spread itself or conduct other malicious activities. You should immediately remove any infected systems from the network, back-up your personal data, re-image and then re-secure the system. If you are not familiar or comfortable with this process, you should seek the assistance of a trained professional or at least someone who is knowledgeable and capable of performing these tasks. To learn more about how to prevent spyware and viruses and download a free copy of Cox Security Suite, a $199 value. Visit: http://ww2.cox.com/residential/internet/cox-security-suite.cox.
Cox recently updated the data usage measurement system for residential customers using High Speed Data services. As a result of the system update, prior data usage has been reset and will not display in the Data Usage Meter. The Data Usage Meter will reflect new data usage starting on the following dates:
- August 5, 2014 for customers in Palos Verdes, California.
- September 23, 2014 for customers in the following locations.
- Cleveland, Ohio
- Roanoke, Virginia